Duty Manager - Soho Farmhouse

Soho Farmhouse…Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours\’ drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake\’s Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

Role

We are seeking an experienced Duty Manager to join our team at Soho Farmhouse (OX7 4JS). As a Duty Manager, you will be responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely and the members and guests\\\’ expectations are met, and for orchestrating seamless communication across all departments. Including day-to-day operations, the Duty Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.

Responsibilities

• Checking in with every department to ensure they are fully functional staff-wise and have everything required for a successful shift
• Aesthetic standards walk round of all members areas between the start and completion of your shift
• Maintenance of aesthetic standards throughout the shift, highlighting deficiencies to departmental managers to address
• Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift
• Review all arrivals/departures/stay over guests for the day for special requirements and other information
• Review daily snapshot for pertinent/actionable information from the previous day/shift
• Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated
• First port of call for member issues when an issue needs to be escalated beyond the departmental manager
• Be present and assist in key members areas during peak service times – including but not limited to F&B outlets, desks, room checks and accommodation
• Constant member checks throughout the day across site gaining feedback and making sure expectations are met
• Ongoing checks on the teams throughout the shift ensuring that they are able to complete their duties, deadlines and are happy in their work
• Liaise with membership team throughout shift to ensure sufficient member engagement
• Build strong relationships with all HODs in all departments and be their main point of contact for day to day business needs
• Use of Know cross PMS system for maintenance, job and glitch reporting
• Deal with any emergency situations that arise during the day

Qualifications

• 1-2 years\\\’ experience in a busy hospitality business
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Have a genuine passion for food and beverage
• Flexible and available to work both opening and closing shifts when required

Benefits

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Expected working hours for a Duty Manager: varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 45-48 hours per week