At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers in a stylish homeware environment.
- Company: Join the vibrant Soho Home team, part of a global lifestyle brand.
- Benefits: Enjoy discounts, a generous pension scheme, and unique training opportunities.
- Other info: Flexible hours and fun team events make this a great place to grow your career.
- Why this job: Be part of a creative team that inspires customers with beautiful home styling.
- Qualifications: Experience in high-end retail and a passion for interiors is essential.
The predicted salary is between 22000 - 26000 £ per year.
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full‑time position available in our Soho Home Farmhouse studio. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Responsibilities
- Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
- Greet and engage customers warmly, offering attentive and professional support throughout their visit.
- Share confident product knowledge, including materials, styles, and availability in‑store and online.
- Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
- Understand individual customer needs and provide tailored recommendations.
- Use strong service skills to drive conversions and support sales goals.
- Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
- Stay aware of best‑ and slow‑selling products to guide recommendations and improve sales.
- Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
- Handle customer queries with professionalism or refer to management when needed.
- Keep displays well‑stocked and ensure the shop floor meets cleanliness and presentation standards.
- Quickly and efficiently retrieve stock from back‑of‑house as needed.
- Provide feedback to managers on customer preferences and product performance.
Qualifications
- Proven experience in a similar role within a high‑end interiors or lifestyle retail store.
- A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
- Professional, confident, and customer‑focused, ensuring every interaction reflects the high standards of our brand.
- Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
- Excellent communication skills – honest, open, and constructive – with both customers and team members.
- Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
- A true team player, ready to support colleagues and contribute to a positive store culture.
- Experience in furniture and lighting sales is highly advantageous.
Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits
- Discounts at Soho House globally, as well as Soho Home and Cowshed.
- Soho Friends Membership.
- Enhanced Pension Scheme.
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount.
- Retail Commission.
Sales Assistant (full Time) - Soho Home, Westbourne Grove in City of Westminster employer: Soho House
Soho House is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about homeware and interiors. With competitive compensation packages, generous retail discounts, and unique opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment. The Soho Home team enjoys engaging events, training programmes, and the chance to make a meaningful impact through community support initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (full Time) - Soho Home, Westbourne Grove in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Soho House, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Soho House!
We think you need these skills to ace Sales Assistant (full Time) - Soho Home, Westbourne Grove in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Soho House, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Soho House and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Soho House that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Soho House
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
