Waiter/ Waitress - Soho Farmhouse (berenjak) in Charlbury

Overview

At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. The role involves working closely with the floor and kitchen teams to ensure a smooth dining experience while reflecting the Club's standards of professionalism, discretion, and excellence.

Key Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Coordinate with kitchen and bar staff to ensure timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service – top up water, wine, and beverages proactively throughout the member's stay.
• Ensure a pristine environment, including setting up and resetting tables and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalised experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrives in fast-paced, high-volume environments and maintains calm, quickly and effectively problem-solver under pressure.
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Demonstrated competency as outlined in the training schedule and Club School.
• Able to work flexible shifts and schedules, including weekends and holidays as needed.
• Strong ability to take direction, work in a team environment and autonomously.

Benefits & Perks

• Weekly pay.
• Team meal on shift prepared by our chefs.
• Soho Friends Membership – 50% team discount on Food & Drink, 7 days a week.
• Staff room rates for health and cash plan (option to up to 2 additional dependents).
• Dental plan (option to add up to 2 additional dependents).
• Birthday day off after 1 year of continuous service.
• Up to 50% staff discount on Cowshed Soho Home.
• In conjunction with Soho Impact, 2 days paid a year to support a charity of your choice.
• Free counselling sessions.
• Cookhouse House Tonic Programmes – unique food and drink training, events and opportunities.
• Continuous training to develop yourself personally and professionally.
• Team events: fitness sessions, cinema screenings, art classes.
• Competitive compensation packages featuring global benefits and perks.

Training & Development

We offer training to develop the technical and managerial skills necessary to enhance your career. Participation includes ongoing and comprehensive training schedules and programs such as the Club School, Cookhouse House Tonic, and mentoring opportunities.