At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.
- Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
- Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
- Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
- Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
- Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
- Keep the room service area, phone system, and service records organised and up to date.
- Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
- Support the wider FB team when required and uphold Soho House standards at all times.
- Up to 1-2 years' experience in a busy hospitality venue, ideally from a room service background
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
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Room Service Operator - Soho Farmhouse in Charlbury employer: Soho House
Soho House is an exceptional employer that prioritises the wellbeing and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. As a Teeny Assistant at Soho Farmhouse, you will enjoy competitive pay, comprehensive benefits including health plans and discounts, and unique opportunities for personal and professional growth through continuous training and engaging team events. With a focus on creating a fun and safe environment for children, you'll be part of a dedicated team that values your contributions and supports your career journey.
