At a Glance
- Tasks: Lead a high-performing spa team and drive exceptional member experiences.
- Company: Soho Farmhouse, a luxury hospitality brand with a focus on wellness.
- Benefits: Weekly pay, discounts, health care, birthday off, and continuous training.
- Other info: Engaging team events and opportunities for personal and professional growth.
- Why this job: Join a dynamic team and create memorable experiences in a luxury environment.
- Qualifications: Experience in luxury spa or hospitality leadership with strong team management skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you need a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
Responsibilities
- Lead and inspire a high‑performing spa team, creating a culture of excellence, accountability, and exceptional service.
- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
- Oversee the day‑to‑day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
- Manage departmental budgets, forecasts and KPIs, using data and insights to drive business decisions.
- Develop and coach team members through regular performance conversations, training and succession planning.
- Collaborate with Membership, Events, Marketing and operational teams to create engaging wellness experiences and initiatives.
- Champion retail performance through effective merchandising, product knowledge and team development.
- Continuously review and improve operational processes, ensuring consistency, efficiency and alignment with Soho House standards.
- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
Qualifications
- Experience leading a luxury spa, wellness, hospitality, retail or customer‑focused operation.
- Proven track record of managing large teams and delivering commercial results.
- Strong financial and operational management experience, including budgets, forecasting and KPI ownership.
- Exceptional leadership and communication skills with the ability to motivate and develop teams.
- Passion for hospitality, wellness and creating memorable member experiences.
- A hands‑on leader who enjoys being visible within the operation and leading from the front.
Benefits
- Weekly pay clothing allowance.
- 50% off food and drink at Every House.
- Staff room rate available 7 days a week.
- Any Bedroom, Any House: $100 a night private health and dental care life assurance.
- Day off on your birthday.
- Up to 50% staff discount on Cowshed Soho Home.
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free counselling sessions.
- Cookhouse House Tonic programmes – unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Monthly team events: fitness sessions, cinema screenings, art classes and other fun activities.
Head of Spa - Soho Farmhouse in Charlbury employer: Soho House
Soho Farmhouse is an exceptional employer that prioritises a culture of excellence and accountability, making it an ideal workplace for those passionate about luxury hospitality and wellness. With a strong focus on employee growth through continuous training and unique benefits like discounted stays and wellness initiatives, team members are empowered to thrive in a dynamic environment while delivering outstanding member experiences. Located in the picturesque Cotswolds, the spa offers a serene setting that enhances both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Soho Farmhouse in Charlbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House
Don't be shy about reaching out to Soho House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Spa - Soho Farmhouse in Charlbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
