At a Glance
- Tasks: Support guests with inquiries, reservations, and travel arrangements at a luxury venue.
- Company: Join the vibrant team at Soho House, known for its hospitality and culture.
- Benefits: Enjoy flexible shifts, competitive pay, and exclusive discounts on food and drink.
- Other info: Access to unique training, team events, and opportunities for personal development.
- Why this job: Be part of a dynamic environment where you can grow and make a difference.
- Qualifications: 2+ years in customer service, thriving in fast-paced settings is a must.
The predicted salary is between 25000 - 30000 £ per year.
At Soho House, a Guest Service Agent will support communication with guests regarding questions or queries, travel arrangements, and booking reservations for the hotel and other outlets. This includes handling inquiries received by telephone, email, or through a central reservation system.
Process reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents. Assist in answering any member or guest queries via telephone or email. Know the types of rooms available, their locations and layouts, the selling status, rates, and benefits of all package plans. Communicate reservation information and all special requests to the front desk. Understand the hotel's policy on guaranteed reservations and no‑shows and communicate that information to guests. Prepare the expected arrival list for front office use. Update member and guests’ profiles.
Willing to undertake any reasonable request made by management in any other areas of the house. Uphold discretion and professionalism, especially when serving VIPs and PWKs.
Qualifications- Minimum of 2+ years’ experience in a similar capacity.
- Experience in a busy, high‑profile venue is ideal.
- Can thrive in fast‑paced, high‑volume environments and maintain calm while quickly and effectively problem‑solving under pressure.
- Hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Must demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment, and work autonomously.
- Flexible shifts with the possibility of weekend and holiday work.
- Weekly pay.
- Team meal while on shift prepared by our chefs.
- Soho Friends Membership 50% discount on food and drink, 7 days a week.
- Health Cash Plan (option to cover up to two additional dependents).
- Dental Plan (option to add up to two additional dependents).
- Birthday day off after one year of continuous service.
- Up to 50% staff discount on Cowshed Soho Home.
- In conjunction with Soho Impact, 2 paid days a year to support a charity of your choice.
- Free counselling sessions.
- Cookhouse House Tonic Programme – unique food and drink training, events, and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team events – fitness sessions, cinema screenings, art classes, and more.
- Competitive compensation packages featuring global benefits and perks.
Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Guest Service Agent - Soho Farmhouse in Charlbury employer: Soho House
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for Guest Service Agents. With flexible shifts, competitive compensation, and a range of benefits including a Soho Friends Membership and opportunities for personal and professional development, employees are encouraged to thrive in a supportive environment. The unique location at Soho Farmhouse offers a dynamic setting where team events and continuous training foster growth and camaraderie among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent - Soho Farmhouse in Charlbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House
Don't be shy about reaching out to Soho House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Agent - Soho Farmhouse in Charlbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
