At a Glance
- Tasks: Provide exceptional service by managing reservations and group bookings with a focus on guest satisfaction.
- Company: Join Mollie's, a trendy and innovative hospitality brand with big expansion plans.
- Benefits: Enjoy a competitive salary, career development, free meals, and wellness perks.
- Other info: Mollie's promotes diversity and offers a supportive environment for all backgrounds.
- Why this job: Be part of a dynamic team that values collaboration and customer experience in a growing industry.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 28000 - 28000 £ per year.
To provide exceptional service to guests and partners by handling all reservation enquiries, group bookings, room allocations, and related administrative tasks.
This role supports the smooth operation of the central reservations function, ensuring accuracy, consistency, and brand-standard communication across all booking channels.
- Guest Reservations & Enquiry Handling
- Respond promptly and professionally to all booking enquiries via phone, email, Socials, booking engine, and third-party platforms (OTAs, travel agents).
- Provide accurate information on availability, rates, and services, in line with brand
- Ensure all guest communications are clear, timely, and aligned to tone of voice
- Process amendments, cancellations, and special requests efficiently and
- Group Booking Administration
- Support the administration of group bookings including corporate reservations, tour groups, and event- related stays.
- Manage rooming lists, block allocations, confirmations, and payment schedules as
- Liaise with site teams to coordinate group requirements and ensure accurate
- Room Allocation & Daily Booking Management
- Assist with daily room allocation ("picking washing"), ensuring guest preferences, VIPs, access requirements, and interconnecting rooms are accounted for.
- Update allocations in response to cancellations, amendments, or operational
- Maintain accuracy across the PMS and ensure records reflect live occupancy
- Accounts Receivable & Booking Support
- Process deposits, payments, proformas, and virtual cards in line with company finance
- Maintain accurate records for all prepaid and credit
- Assist with reconciliation of OTA and agent bookings, flagging any discrepancies to the Reservations Manager.
- OTA & Travel Agent Liaison
- Handle booking changes, cancellations, and guest messaging from OTAs and travel
- Ensure all communications and updates are logged accurately in the system
- Support consistency across rate plans, availability, and booking policies as directed.
- Documentation & Process Adherence
- Use approved templates, scripts, and SOPs when handling reservations and guest
- Maintain booking documentation and audit trails in line with brand and operational standards
- Contribute feedback to help improve processes and workflows within the reservations team.
Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion.
In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere.
We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's.
Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices.
Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.
Following the success of its first sites in Oxfordshire and Bristol.
Mollie's Manchester opened it's doors in late 2025.
A further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.
Mollie's is now seeking a Central Reservations & Events Agent looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.
OUR PEOPLE The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to.
They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.
We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.
You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go.
We want you to exceed your expectations.
We will nurture your talent, encourage new skills and give you the tools to manage your future.
Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.
- Salary £28,000 per annum
- Mollie's Career Pathway programme including Paid qualifications
- Enhanced Company Maternity, Paternity and Adoption leave
- Company sick pay
- Hospitality Rewards (Discounts Platform)
- Celebration Day- additional day of leave after three years of service
- Complimentary meal every shift
- Unlimited free tea, coffee, and soft drinks every shift
- Discounted food and accommodation
- 24-hour access to our wellness programme
- Discounts on GHD and Cowshed products
- Length of Service Rewards
- Monthly awards scheme
- Up to £500 refer a friend scheme
- Birthday Reward
- #J-18808-Ljbffr
Central Reservations & Events Agent employer: Soho House
Soho House in Manchester is an exceptional employer, offering a vibrant work culture where creativity and service excellence thrive. With benefits like weekly pay, health plans, and ongoing training opportunities, employees are encouraged to grow their skills and advance their careers while enjoying the unique atmosphere of one of the city's most stylish venues.
StudySmarter Expert Advice🤫
We think this is how you could land Central Reservations & Events Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House
Don't be shy about reaching out to Soho House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Central Reservations & Events Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
