Receptionist

Receptionist in Buckland

Buckland Full-Time No home office possible

Overview

Our Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.

Responsibilities

Greet all guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently using hotel management software
Manage reservations and room assignments, including walk-ins and last-minute changes
Handle incoming calls and emails, respond to guest inquiries, and take bookings
Maintain accurate guest records and process payments and invoices
Provide guests with information about hotel services, facilities, local attractions, and directions
Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly
Handle guest complaints or concerns calmly and professionally, escalating when necessary
Excellent verbal and written communication skills
Strong interpersonal skills with a welcoming and service-oriented attitude
Ability to multitask and work under pressure in a fast-paced environment
Good problem-solving and conflict-resolution skills
Attention to detail and organizational skills
Flexibility to work shifts, including evenings, weekends, and holidays

About Disability Confident and About Mollie s

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Innovatively designed by Soho House, Mollie s is a growing family of twenty-first century motel-diners with big ambitions for expansion. Mollie s has been named as the \’Best Budget Hotel\’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. The brand aims to provide innovative digital check-in, EV chargers, designer rooms, and affordable prices.

The Mollie s People and Benefits

OUR PEOPLE The Mollies\’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie s and love to work collaboratively as a team to enhance the guest experience at every opportunity. We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future. Mollie s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie s.