At a Glance
- Tasks: Deliver exceptional room service and ensure guest satisfaction with food and beverage offerings.
- Company: Join the vibrant team at Soho House, known for its unique hospitality experience.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development through training and charity support.
- Why this job: Be part of a dynamic environment where you can grow and make lasting connections.
- Qualifications: Experience in hospitality, strong customer service skills, and a passion for teamwork.
The predicted salary is between 15 - 15 £ per hour.
The Role…
At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms.
This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key Duties...
- Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
- Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
- Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
- Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
- Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
- Keep the room service area, phone system, and service records organised and up to date.
- Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
- Support the wider F&B team when required and uphold Soho House standards at all times.
What we are looking for...
- Up to 1-2 years’ experience in a busy hospitality venue, ideally from a room service background
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
- Pay Range
- £15.50
- £15.50
- GBP
Room Service Operator - Soho Farmhouse in Banbury employer: Soho House
Soho House is an exceptional employer that prioritises the wellbeing and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. As a Teeny Assistant at Soho Farmhouse, you will enjoy competitive pay, comprehensive benefits including health plans and discounts, and unique opportunities for personal and professional growth through continuous training and engaging team events. With a focus on creating a fun and safe environment for children, you'll be part of a dedicated team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Operator - Soho Farmhouse in Banbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House
Don't be shy about reaching out to Soho House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Service Operator - Soho Farmhouse in Banbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
