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- Tasks: Lead daily operations and ensure a seamless experience for members and guests.
- Company: Join the vibrant team at Soho House, known for its unique culture.
- Benefits: Enjoy weekly pay, team meals, and exclusive discounts on food and drink.
- Other info: Participate in fun team events and continuous training opportunities.
- Why this job: Be an ambassador for a prestigious brand while developing your career in hospitality.
- Qualifications: 2+ years in a similar role, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, the Duty Manager is responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely, and the members and guests' expectations are met while orchestrating seamless communication across all departments. The Duty Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supporting staff, member and guest experience.
Responsibilities
- Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like 'Cook House,' 'House Tonic,' and 'Club School.'
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
- Aesthetic standards walk round of all members areas at the start of shift.
- Maintenance of aesthetic standards throughout the shift, highlighting deficiencies to departmental managers to address.
- Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift.
- Review all arrivals/departures/stay over guests for the day for special requirements and other information.
- Review daily snapshot for pertinent/actionable information from the previous day/shift.
- Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated.
- First port of call for member issues when an issue needs to be escalated beyond the departmental manager.
- Be present and assist in key members areas during peak service times - including but not limited to F&B outlets, desks, room checks and accommodation.
Qualifications
- Minimum of 2+ years' experience in a similar capacity.
- Thrives in fast-paced, high-volume environments and maintains calm while quickly and effectively problem solving under pressure.
- Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Demonstrates competency as outlined in the training schedule and Club School.
- Can work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment, and autonomously.
Benefits & Compensation
- Weekly pay.
- Team meals whilst on shift prepared by our chefs.
- Every House membership.
- 50% off Food & Drink, 7 days a week.
- Staff Room Rate; Any Bedroom, Any House, $100 a night.
- Private Health and Dental Care.
- Life Assurance.
- Day off on your birthday.
- Up to 50% Staff Discount on Cowshed & Soho Home.
- In conjunction with Soho Impact, 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions.
- Cookhouse & House Tonic programme offers unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Competitive compensation packages featuring global benefits and perks.
- Training is offered to develop the technical and managerial skills necessary to enhance your career.
Duty Manager - Soho Farmhouse in Banbury employer: Soho House
Contact Detail:
Soho House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Soho Farmhouse in Banbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on social media. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Soho House or any other place you fancy, be ready to talk about yourself and what you can bring to the table. Keep it engaging and authentic – let your passion shine through!
✨Tip Number 3
Show up prepared for interviews! Research the company culture and values, especially those of Soho House. Be ready to discuss how your experience aligns with their ethos and how you can contribute to creating an amazing guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of the StudySmarter family!
We think you need these skills to ace Duty Manager - Soho Farmhouse in Banbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating amazing experiences for our members and guests. Share a story or two that highlights your love for customer service.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role at Soho Farmhouse. Highlight relevant experience and skills that match the job description. We’re looking for someone who thrives in fast-paced environments, so don’t forget to mention your ability to stay calm under pressure!
Be Authentic: We value authenticity, so be yourself in your written application. Use a friendly tone and let your personality come through. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Soho House family!
How to prepare for a job interview at Soho House
✨Know the Brand Inside Out
Before your interview, make sure you understand Soho House's ethos and values. Familiarise yourself with their food and drink programmes like 'Cook House' and 'House Tonic'. This will help you demonstrate your passion for the brand and how you can embody its spirit as a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be ready to share examples of how you've successfully trained or coached staff in the past. Think about specific situations where you’ve improved team performance or resolved conflicts, and be prepared to discuss these during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Prepare by thinking of scenarios where you've had to manage guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Enthusiasm
During the interview, show your passion for customer service and hospitality. Be approachable and friendly, as this reflects the atmosphere at Soho House. Remember, they’re looking for someone who can connect with both guests and team members, so let your personality shine through!