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For Companies At a Glance
- Tasks: Lead a dynamic fitness team and create an exceptional member experience at Soho Health Club.
- Company: Join the vibrant Soho House community, known for its commitment to health and wellbeing.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Make a real impact on members' fitness journeys while developing your leadership skills.
- Qualifications: 5+ years in fitness management and a Level 3 Personal Training certification required.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The Role… At Soho House, as Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
Key duties…
- People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
- Productivity
- Oversee scheduling of classes, personal training sessions and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club's ethos and goals
- Financial Control
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI's for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
- Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
- Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
- Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
What we are looking for...
- 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting
- Level 3 Personal Training certification (minimum)
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organizational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
Gym Manager in Stoke-on-Trent employer: Soho House Via Caterer
Contact Detail:
Soho House Via Caterer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local fitness groups, or even hit up social media platforms to find potential leads. You never know who might have the inside scoop on a Gym Manager position!
✨Tip Number 2
Show off your passion for fitness! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and ideas on how to create an exceptional member experience – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. For a role like Gym Manager at Soho House, understanding their commitment to health and wellbeing is key. Tailor your responses to show how you align with their ethos and can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and submit that application – we’re rooting for you!
We think you need these skills to ace Gym Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fitness and wellbeing shine through. We want to see how committed you are to creating exceptional member experiences, so share your personal journey and what motivates you in this field.
Tailor Your CV: Make sure your CV is tailored to the Gym Manager role. Highlight your relevant experience, especially in people management and financial control, and don’t forget to mention any specific achievements that align with our goals at Soho House.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Soho House Via Caterer
✨Know Your Stuff
Make sure you’re well-versed in the latest fitness trends and member engagement strategies. Research Soho House’s ethos and how they integrate health and wellness into their offerings. This will show your passion and strategic thinking during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully built and led teams in the past. Highlight specific instances where you motivated staff, improved morale, or enhanced service delivery. This is crucial for a Gym Manager role, so be ready to discuss your people management style.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current fitness programming or member feedback initiatives. This demonstrates your interest in the role and your proactive approach to member engagement.
✨Be Results-Oriented
Come prepared with data or examples that showcase your ability to meet KPIs and financial targets. Discuss how you’ve previously driven participation in classes or personal training sessions, as this aligns perfectly with the expectations for the Gym Manager position.
