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- Tasks: Lead a dynamic fitness team and create an exceptional member experience at Soho Health Club.
- Company: Join the vibrant Soho House community, known for its commitment to health and wellbeing.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Make a real impact on members' fitness journeys while developing your leadership skills.
- Qualifications: 5+ years in fitness management and a Level 3 Personal Training certification required.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The Role… At Soho House, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties…
- People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
- Productivity
- Oversee scheduling of classes, personal training sessions and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club's ethos and goals
- Financial Control
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI's for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
- Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
- Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
- Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
What we are looking for...
- 5+ years' experience in a high-profile fitness or wellness environment, ideally within a members' club or hospitality setting
- Level 3 Personal Training certification (minimum)
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organizational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
Gym Manager in London employer: Soho House Via Caterer
Contact Detail:
Soho House Via Caterer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join local fitness groups, or even hit up social media platforms to find potential leads. You never know who might have the inside scoop on a Gym Manager position!
✨Tip Number 2
Show off your skills! If you’ve got a knack for leading teams or creating engaging fitness programmes, don’t be shy about it. Consider hosting a free class or workshop to showcase your expertise and passion for fitness. This could catch the eye of potential employers!
✨Tip Number 3
Research the company culture! Before applying, dive into what makes Soho House tick. Understanding their values and member experience focus will help you tailor your approach and show them you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Gym Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fitness and wellbeing shine through. We want to see how committed you are to creating exceptional member experiences, so share your personal journey and what motivates you in this field.
Tailor Your Experience: Make sure to highlight your relevant experience in the fitness or wellness industry. We’re looking for someone with a strong background in managing teams and driving member engagement, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate well-structured applications that get straight to the heart of your qualifications and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Soho House.
How to prepare for a job interview at Soho House Via Caterer
✨Know Your Stuff
Make sure you’re well-versed in the latest fitness trends and member engagement strategies. Research Soho House’s ethos and how they integrate health and wellness into their offerings. This will show your passion and strategic thinking during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully built and led teams in the past. Highlight specific instances where you motivated staff or improved team morale. This is crucial for a Gym Manager role, so be ready to discuss your approach to people management.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current fitness programming or member feedback initiatives. This demonstrates your interest in the role and your proactive nature in driving member engagement.
✨Be Results-Oriented
Come prepared with data or examples that showcase your ability to meet KPIs and financial targets. Discuss how you’ve previously analysed member usage and sales data to inform business decisions. This will highlight your strategic mindset and focus on productivity.
