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- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and inclusive hospitality brand.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Why this job: Join a fun team and develop your skills in a dynamic environment.
- Qualifications: 2-3 years in hospitality, great customer service skills, and a passion for teamwork.
- Other info: Enjoy monthly team events and opportunities for personal growth.
The predicted salary is between 1040 - 1248 £ per month.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years' experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Host - Kettner\'s, Central London employer: Soho House Via Caterer
Contact Detail:
Soho House Via Caterer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Kettner\'s, Central London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Kettner's and soak up the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested and helps you stand out!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail that warm greeting and smooth table management. The more comfortable you are with these interactions, the better you'll shine in front of the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips about the role and the team culture, plus it might just help you get a foot in the door when applying through our website.
✨Tip Number 4
Show off your problem-solving skills! Think of examples from your past experiences where you handled tricky situations with guests. This will demonstrate your ability to thrive under pressure, which is key for a Host at Kettner's.
We think you need these skills to ace Host - Kettner\'s, Central London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Host position.
Show Enthusiasm: Express your excitement about joining our team at Soho House! Let us know why you’re drawn to this role and how you can contribute to creating memorable experiences for our members and guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soho House Via Caterer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Host at Soho House. Familiarise yourself with the booking systems like Opera/OpenTable and think about how you would handle member interactions and complaints. This knowledge will show that you're genuinely interested in the position.
✨Showcase Your Hospitality Skills
During the interview, be ready to share examples of how you've provided excellent customer service in previous roles. Think of specific situations where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your passion for hospitality and your ability to thrive in a fast-paced environment.
✨Practice Your Communication
As a Host, communication is key. Practice how you would greet members and guests warmly, and respond to their inquiries. You might even want to role-play with a friend to get comfortable with the flow of conversation. This will help you convey your approachable nature during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if Soho House is the right fit for you.
