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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our members and guests.
- Company: Join the vibrant team at Soho House, known for its unique culture and high standards.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and fun team events.
- Why this job: Be part of a dynamic environment where your passion for hospitality shines.
- Qualifications: Experience in high-end dining and a love for customer service are essential.
- Other info: Opportunities for personal and professional growth with continuous training.
The predicted salary is between 11 - 16 £ per hour.
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence.
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years’ continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Responsibilities
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
To apply, please submit your application through the Soho House careers portal.
Waiter/ Waitress - High Road House employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ Waitress - High Road House
✨Tip Number 1
Get to know the venue! Before your interview, pop into High Road House and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your service skills! Think about how you would greet a guest or take an order. Role-playing with a friend can help you feel more confident and prepared for those tricky questions about customer service.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips on what the team values and what to highlight in your interview. Plus, it’s a great way to show you’re keen!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your experience in high-end dining, which is exactly what they’re looking for!
We think you need these skills to ace Waiter/ Waitress - High Road House
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples that showcase your skills in customer service and teamwork. Don’t just list your jobs; tell us how you made a difference!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Waiter/Waitress role at High Road House.
Apply Through Our Website: Don’t forget to submit your application through the Soho House careers portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Menu Inside Out
Familiarise yourself with the menu before the interview. Understand the ingredients, preparation methods, and potential pairings. This will not only impress your interviewers but also show your passion for providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations or special requests, as this role is all about creating memorable experiences for members.
✨Practice Your Communication
Since you'll be interacting with both guests and kitchen staff, practice clear and confident communication. Role-play common scenarios, like taking orders or making recommendations, to demonstrate your ability to engage effectively.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the high standards expected at Soho House and shows that you take the opportunity seriously.
