Senior Events Manager - London

Benefits

• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally

The Role

As the Senior Events Manager, you will be responsible for the management of private event bookings from start to finish. Working with our members and guests from their initial enquiry, discussing all elements of their event, assisting them with their planning and contracts, and finalising all the details for the operational teams. Working with operational colleagues within the House and ensuring events are set up and managed properly. Ensuring clients feel supported and are happy with all aspects of their event and ensuring will be delivered to meet their expectations. You will report to the site UK Head of Events & Sales, and the site General Manager.

Main Duties

• Manage every booking from start to handing over to the operational team on the day
• Be the point of contact for all enquiries received into the house via telephone, email, and through our CRM system
• Manage the planning and all details of the event by liaising with the host on all their needs and requirements.
• Coordinate the required logistics of each event, including such elements as event times, and equipment needs, and personally liaising directly with the lead booker to ensure all questions are answered
• Collating function sheets through use of the event booking system, Tripleseat, and distributing to the relevant operational teams
• Work very closely with the rest of the Event operational team, as a strong unit, in order to create successful and memorable events whilst reaching the set event budget
• Work closely with the rest of the UK Event Management team, attending training days, sharing knowledge, and ensuring consistent processes across the UK event teams.
• Be responsible for sending weekly reports to the UK Head of Events & Sales.
• Assist with daily admin jobs assigned by the events team, i.e: send out daily function sheets, send out weekly event function packs to all departments, and update function sheets and function sheet boards.
• Confidently talk through all your events to Heads of Department in the weekly events meeting, and daily morning brief meeting, to ensure all details are understood and covered
• Keeping an eye on daily/monthly/yearly event targets to understand the financial side and the impact events have on the House
• Liaising with all UK Soho Houses that book events, to cross-sell spaces and work towards an overall UK budget
• Assisting with front-of-house operational tasks such as room drops, express check-ins and hosting

What we are looking for

• A minimum of 2 years’ experience working in the event industry, ideally in the hospitality sector
• Experience in co-ordinating and managing events for up to 200 guests
• Experience in using an event booking system (ideally Tripleseat)

As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.