At a Glance
- Tasks: Deliver exceptional front-of-house service and support club operations.
- Company: Join the vibrant team at Soho House in Mayfair!
- Benefits: Weekly pay, team meals, discounts, health plans, and more.
- Other info: Enjoy continuous training and fun team events while building your career.
- Why this job: Be the welcoming face of Soho House and create memorable experiences.
- Qualifications: 2-3 years in a front desk role, preferably in luxury hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
As the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of club operations. You will be the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. You will operate with a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to add up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year of continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: unique food and drink training, events, and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: monthly fitness sessions, cinema screenings, art classes, and more
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your career, we provide training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Ensure every member is welcomed by name and every guest is welcomed with open arms.
- Answer high-volume phone lines and calls for restaurant, roof, and cinema reservations, general inquiries, and deliveries.
- Provide accurate answers regarding menus, hours of operation, amenity availability, and pricing.
- Maintain a clean, sanitary, and safe reception area, desk, and coat check closet.
- Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable).
- Support, redirect, and problem-solve in real time to ensure any guest-related concerns are addressed and action items set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests, and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training staff on Soho Standards and daily service steps.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
Qualifications
- 2–3 years’ experience in a front desk role.
- Experience in luxury hospitality or private members clubs.
- Strong leadership and team coordination skills.
- Excellent verbal and written communication.
- Proficiency in reservation systems (e.g., Opera, Open Table, or equivalent).
- Calm under pressure and able to resolve issues with a guest‑first mindset.
Equal Employment Opportunity
As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under applicable law.
Seasonal Receptionist - Mews House Mayfair, Central London employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those seeking meaningful seasonal employment. With competitive weekly pay, generous discounts on food and drink, and unique opportunities for personal and professional development, employees are encouraged to thrive in a supportive environment. Located in the heart of Central London, the Mews House offers a dynamic atmosphere where team members can build lasting relationships while delivering outstanding service to our valued guests.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Receptionist - Mews House Mayfair, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine at the actual interview.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and reflects the elegance of the role. First impressions matter, so show up looking polished and ready to represent the Mews House Mayfair style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Seasonal Receptionist - Mews House Mayfair, Central London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in front desk roles or luxury hospitality. We love seeing how your past experiences align with what we’re looking for at Mews House!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for the Seasonal Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Mews House and Soho House. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Front-of-House Skills
As a Seasonal Receptionist, you'll be the first point of contact for guests. Practise your greeting and how you would handle common scenarios, like answering phone inquiries or managing guest complaints. Role-playing with a friend can help you feel more confident and prepared.
✨Dress to Impress
Since this role requires a focus on elegance and professionalism, make sure to dress appropriately for your interview. Opt for smart attire that reflects the upscale environment of Mews House. First impressions matter, and looking polished will set the right tone.
✨Showcase Your Communication Skills
Excellent verbal and written communication is key for this position. During the interview, be clear and articulate in your responses. Share examples from your past experiences where you successfully communicated with guests or resolved issues, highlighting your calmness under pressure.
