At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at Soho Farmhouse.
- Company: Join the vibrant team at Soho House, known for its hospitality and culture.
- Benefits: Weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Be part of an exciting environment where you can grow and make connections.
- Qualifications: 2-3 years in hospitality, with a passion for customer service and teamwork.
The predicted salary is between 24000 - 30000 € per year.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year of continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities:
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real‑time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests.
- Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2‑3 years’ experience in similar capacity
- Thrives in fast‑paced, high‑volume environments and maintains calm, quickly and effectively problem solves under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Pay Range (UK): [Range Not Provided]
Equal Employment Opportunity: As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Seasonal Host - Soho Farmhouse (Hay Barn) employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy competitive benefits such as weekly pay, team meals, and unique training opportunities. Located at the picturesque Soho Farmhouse, staff can also take advantage of generous discounts and participate in community support initiatives, making it a rewarding place to work for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Host - Soho Farmhouse (Hay Barn)
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Soho Farmhouse. Familiarise yourself with the layout and vibe so you can chat confidently about how you'd fit in and enhance the guest experience.
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to simulate greeting guests and handling inquiries. This will help you feel more at ease during the real deal and show off your customer service chops.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter and Soho House.
We think you need these skills to ace Seasonal Host - Soho Farmhouse (Hay Barn)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Seasonal Host position.
Show Enthusiasm:Express your excitement about the role and working at Soho Farmhouse. We love candidates who are genuinely interested in being part of our team and contributing to our members' experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you understand what a Seasonal Host does at Soho Farmhouse. Familiarise yourself with their responsibilities, like managing bookings and ensuring guests have a great experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Hospitality Skills
During the interview, highlight your previous experience in customer service. Share specific examples of how you've welcomed guests or resolved complaints. This is your chance to demonstrate your passion for hospitality and how you can contribute to creating a warm atmosphere at Soho House.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a high-volume environment, be ready to discuss how you handle pressure. Think of situations where you’ve had to think on your feet or manage multiple tasks at once. This will show that you can thrive in the bustling atmosphere of Soho Farmhouse.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team events, training opportunities, or how they support staff development. This not only shows your interest in the company culture but also helps you determine if it's the right fit for you.
