At a Glance
- Tasks: Welcome guests and manage front-of-house operations with elegance and efficiency.
- Company: Join the vibrant team at Soho House, a leader in luxury hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Enjoy continuous training and opportunities for personal and professional growth.
- Why this job: Be the first point of contact and create memorable experiences for our members and guests.
- Qualifications: 2-3 years in a front desk role, preferably in luxury hospitality.
The predicted salary is between 12 - 15 € per hour.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, being the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem‑solve in real‑time to ensure any guest‑related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
Pay Range
As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Receptionist (Part Time) - Cowshed Primrose Hill, West London employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises a welcoming and inclusive work environment, offering competitive compensation and a range of benefits including weekly pay, team meals, and generous discounts. With a strong focus on employee growth, we provide continuous training opportunities and unique programmes to inspire personal and professional development, all while fostering a vibrant team culture through engaging events and community support initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part Time) - Cowshed Primrose Hill, West London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in luxury hospitality.
✨Tip Number 3
Dress to impress! As a Receptionist, you'll be the first point of contact. Make sure your outfit reflects the elegance and professionalism that Soho House stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Receptionist (Part Time) - Cowshed Primrose Hill, West London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Showcase Your Communication Skills:Since this role is all about delivering exceptional service, emphasise your verbal and written communication skills. Share examples of how you've effectively interacted with guests or resolved issues in previous roles – it’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially regarding handling guest inquiries and concerns.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experience where you successfully resolved issues or improved guest experiences. Be ready to share these stories during the interview to demonstrate your calmness under pressure and your guest-first mindset.
✨Dress to Impress
Since this role is in luxury hospitality, make sure to dress elegantly for your interview. Your appearance should reflect the standards of Soho House, showing that you understand the importance of professionalism and presentation in a front-of-house role.
