At a Glance
- Tasks: Be the friendly face of High Road House, welcoming guests and managing front-of-house operations.
- Company: Join the vibrant Soho House team in West London.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Other info: Participate in fun team events and continuous training for personal growth.
- Why this job: Make a lasting impression and create memorable experiences for our members and guests.
- Qualifications: 2-3 years in front desk roles, luxury hospitality experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities:
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for…
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
Apply for this job. Interested applicants may submit their application through the Soho House careers portal. Please ensure your resume is attached in a supported file format (PDF, DOC, DOCX, TXT, RTF).
Receptionist - High Road House, West London employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive compensation packages alongside unique benefits such as team meals, generous discounts, and opportunities for personal and professional development. Located in the heart of West London, our Receptionist role not only allows you to be the welcoming face of our club but also provides access to continuous training and engaging team events, ensuring a rewarding and fulfilling career path in luxury hospitality.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - High Road House, West London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can highlight your experience in luxury hospitality and your ability to create a welcoming atmosphere.
✨Tip Number 3
Dress to impress! Since you'll be working in a stylish environment, make sure your outfit reflects that. A polished appearance shows that you understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist - High Road House, West London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions count, and we want to see your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through the Soho House careers portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue
Before your interview, make sure you know where High Road House is located and how to get there. Familiarise yourself with the venue's atmosphere and services so you can speak confidently about them during your interview.
✨Practice Your Hospitality Skills
As a Receptionist, you'll need to demonstrate excellent customer service skills. Practice greeting friends or family members warmly and professionally. Think about how you would handle various guest scenarios and be ready to share examples during your interview.
✨Dress to Impress
Since this role is in luxury hospitality, your appearance matters. Choose an outfit that reflects the elegance and professionalism expected at Soho House. Aim for a polished look that shows you understand the brand's image.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
