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- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant Soho House team in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Be the welcoming face of luxury hospitality and create memorable experiences.
- Qualifications: 2-3 years in a front desk role with strong communication skills.
- Other info: Enjoy continuous training and fun team events while building relationships.
The predicted salary is between 24000 - 36000 £ per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations. You are the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What we are looking for:
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Responsibilities:
- Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, deliveries, and messages for members and from employees
- Be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
- Maintain a clean, sanitary and safe front desk and reception area
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
- Support, redirect and problem-solve in real-time to ensure guest concerns are addressed and action items set
- Assist guests by checking/retrieving coats and/or items
- Build relationships with members and guests and communicate feedback to management
- Influence a fun and positive atmosphere by being approachable and professional
- Assist management with new hires by training Soho Standards and daily service steps
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What’s in it for you:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: training and opportunities to inspire and educate
- Continuous training for personal and professional development
- Team Events: monthly activities such as fitness, cinema screenings and art classes
Receptionist - 180 House, Central London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 180 House, Central London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be clear and confident when speaking with guests. Try role-playing common scenarios with a friend to get comfortable with handling different types of inquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you successfully resolved issues under pressure. This will demonstrate your ability to maintain a calm and professional demeanour, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist - 180 House, Central London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or front desk roles. We’re looking for specific examples that showcase your skills in communication and guest relations, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and focus on what makes you a great fit for the Receptionist position at Soho House.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, culture, and what makes them unique in the luxury hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent verbal and written communication is key. Practice common interview questions and answers with a friend or in front of a mirror. Focus on being clear, concise, and friendly, as this reflects the welcoming atmosphere you’ll need to create for guests.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you successfully resolved issues under pressure. Highlight your calmness and guest-first mindset, as these traits are crucial for handling the high-volume inquiries and challenges that come with the role.
✨Dress to Impress
Since the role requires a focus on elegance, ensure you dress smartly for the interview. Choose an outfit that reflects the sophisticated environment of Soho House, as first impressions matter. A polished appearance will demonstrate your understanding of the luxury hospitality industry.
