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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a seamless front-of-house experience.
- Company: Soho House, a luxury hospitality brand with a vibrant culture.
- Benefits: Weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Why this job: Join a dynamic team and create memorable experiences for members and guests.
- Qualifications: 2-3 years in front desk roles, luxury hospitality experience preferred.
- Other info: Enjoy fun team events and continuous personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
The Role
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Receptionist - Mews House Mayfair, Central London in Peacehaven employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Mews House Mayfair, Central London in Peacehaven
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and tailor your conversation to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident when handling high-volume calls and guest inquiries during the real deal.
✨Tip Number 3
Dress to impress! Since you're applying for a role in luxury hospitality, make sure your outfit reflects that elegance. First impressions matter, so show up looking sharp and professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit!
We think you need these skills to ace Receptionist - Mews House Mayfair, Central London in Peacehaven
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Show Off Your Communication Skills: Since this role is all about delivering exceptional service, make sure your written communication is clear and professional. Use proper grammar and spelling, and keep your tone friendly and approachable – just like how you’d interact with our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you research Mews House and Soho House. Familiarise yourself with their values, services, and any recent news. This will not only impress your interviewers but also help you understand how you can contribute to their mission of providing exceptional service.
✨Practice Your Hospitality Skills
Since the role is all about delivering a warm and welcoming experience, practice your greeting and communication skills. Role-play with a friend or family member, focusing on how you would welcome guests and handle inquiries. This will help you feel more confident during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experiences where you successfully resolved issues or enhanced a guest's experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress to Impress
As a potential front-of-house representative, your appearance matters. Dress elegantly and professionally to reflect the standards of luxury hospitality. This shows that you understand the importance of presentation in creating a positive first impression.
