At a Glance
- Tasks: Lead a talented spa team and drive exceptional member experiences.
- Company: Soho Farmhouse, a luxury hospitality brand with a focus on wellness.
- Benefits: Weekly pay, clothing allowance, 50% off food & drink, and private health care.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal growth.
- Why this job: Join a dynamic environment where you can inspire and create memorable experiences.
- Qualifications: Experience in luxury spa or hospitality leadership with strong team management skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
What's in it for you?
- Weekly Pay
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties:
- Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
- Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
- Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
- Develop and coach team members through regular performance conversations, training, and succession planning.
- Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
- Champion retail performance through effective merchandising, product knowledge, and team development.
- Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
What we are looking for:
- Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
- A proven track record of managing large teams and delivering commercial results.
- Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
- Exceptional leadership and communication skills with the ability to motivate and develop teams.
- Passion for hospitality, wellness, and creating memorable member experiences.
- A hands-on leader who enjoys being visible within the operation and leading from the front.
Head of Spa - Soho Farmhouse in Oxford employer: Soho House via Caterer.com
Soho Farmhouse is an exceptional employer that prioritises employee well-being and professional growth in a vibrant hospitality environment. With competitive compensation packages, generous benefits like weekly pay, private health care, and opportunities for continuous training, we foster a culture of excellence and teamwork. Our commitment to community engagement through paid charity days and diverse team events makes working here not just a job, but a rewarding experience.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Soho Farmhouse in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for wellness and hospitality shine through. Share your experiences and how you've led teams to success. Remember, they want to see the real you, so be authentic and engaging!
✨Tip Number 3
Do your homework! Research Soho Farmhouse and understand their values, culture, and what makes them unique. Tailor your conversation to show how your experience aligns with their mission. This will demonstrate your genuine interest and commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Head of Spa - Soho Farmhouse in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality and wellness shine through. We want to see how your experiences align with our values and how you can contribute to creating memorable member experiences.
Tailor Your CV:Make sure to tailor your CV to highlight your leadership experience in luxury spa or hospitality settings. We love seeing specific examples of how you've driven revenue and led teams to success, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements. Use bullet points where possible to enhance readability.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Soho Farmhouse. We can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know Your Spa Inside Out
Before the interview, make sure you research the spa's offerings, values, and recent developments. Understanding their unique approach to wellness and member experience will help you demonstrate your genuine interest and align your vision with theirs.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and develop talent, as well as how you've created a culture of excellence. Be ready to discuss specific strategies you've implemented to drive team performance and engagement.
✨Demonstrate Commercial Acumen
Since this role is heavily focused on driving revenue and profitability, come prepared with insights on how you've managed budgets and achieved financial targets in previous roles. Discuss any innovative ideas you have for maximising treatment room utilisation and retail sales.
✨Engage with Member Experience
Think about how you can enhance the overall member experience at the spa. Prepare to share your thoughts on member feedback and how you've previously turned concerns into opportunities for improvement. This shows that you value customer satisfaction and are proactive in addressing issues.
