At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable experience.
- Company: Join the vibrant Soho House team known for exceptional hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun events.
- Other info: Flexible hours, great career development, and opportunities to support charities.
- Why this job: Be part of a dynamic team that values your growth and creativity.
- Qualifications: Friendly, reliable, and enjoy working in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Night Porter to join our team. The role will involve ensuring our guests and members receive the best possible experience from the moment they arrive on site. You will love the direct contact with people and possess an excellent host talent. We are also looking for someone who is flexible, communicative and a good team player.
On site we have small electric floats to take guests wherever they need to go and it will be your responsibility to ensure they have a great experience during their journey. A full driving licence is required for the role and due to our insurance policy you must be over 21 years of age.
As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Welcome guests and assist with luggage on arrival and departure. Escort guests to rooms and provide a warm introduction to the House when required. Support Front of House with guest requests and general assistance. Maintain cleanliness and organisation of luggage and vehicles. Assist with deliveries, room moves, and internal requests as needed. Conduct regular checks of public areas, reporting any issues or hazards. Support other departments during busy periods to ensure smooth operations. Always represent Soho House standards, values, and service style.
What we are looking for...
- A successful Night Porter at Soho House will be friendly, reliable, and enjoy being part of a team that delivers thoughtful, first-class service.
- Ideally you will have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- Previous experience in a porter, hospitality, or guest-facing role is an advantage but not essential.
- Good communication skills and ability to work as part of a team.
- Reliability, punctuality, and a strong work ethic.
- Willingness to work flexible hours, including weekends and public holidays.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Night Concierge & Guest Experience Host employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that encourages personal and professional development, employees enjoy unique benefits such as weekly pay, team meals, and opportunities to engage in community service. Located in a dynamic area, the role of Night Concierge & Guest Experience Host offers a chance to connect with diverse guests while being part of a supportive team that values hospitality and excellence.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Guest Experience Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice your hospitality skills! Since this role is all about guest experience, think of scenarios where you can showcase your charm and problem-solving abilities. Role-play with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Night Concierge & Guest Experience Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your hospitality charm and how you connect with people.
Tailor Your CV:Make sure your CV is tailored to the Night Concierge role. Highlight any relevant experience in hospitality or guest-facing roles, and don’t forget to mention your excellent communication skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Concierge & Guest Experience Host role thoroughly. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Hospitality Skills
Since this role is all about providing a fantastic guest experience, be ready to share specific examples of how you've delivered excellent service in the past. Think of situations where you went above and beyond for guests or handled difficult situations with grace. This will demonstrate your natural hospitality charm.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest interactions. For example, how would you handle a guest complaint? Practising your responses to these types of questions can help you think on your feet and show that you can maintain a calm and professional demeanour under pressure.
✨Highlight Teamwork and Flexibility
The job requires being a good team player and working flexible hours. Be prepared to discuss your experiences working in teams and how you adapt to changing schedules or demands. Showing that you can collaborate effectively and are willing to pitch in wherever needed will make you a strong candidate.
