Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safety and enhance member experience during overnight shifts at Soho House.
- Company: Join the vibrant team at Soho House, a leader in hospitality.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Be an ambassador for a renowned brand while developing your career in hospitality.
- Qualifications: 2+ years in a similar role, strong customer service skills, and team leadership experience.
- Other info: Enjoy fun team events and continuous training opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At Soho House, the Night Manager is responsible for ensuring the safety of all members and employees during the overnight shift, as well as handling member enquiries. The Night Manager oversees all front office operations during the evening and overnight shift and acts as an ambassador for the Soho House brand, embracing our ethos, supporting staff, and enhancing member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Be an ambassador for the hotel and represent the Soho House ethos at all times by ensuring it is executed and maintained.
- Anticipate guest needs to enhance quality of service and train your department to deliver the same.
- Maintain a motivated, high-performing team so all staff can continually provide service excellence to all guests and members.
- Ensure that every guest experience remains a priority in line with the Soho House ethos — 90%+ on mystery guest reports and 9+/10 on post-stay member feedback.
- Be an expert in complaint management, proactively handling difficult member/guest situations and resolving them efficiently.
- Ensure daily deadlines for responsibilities such as reports, SHOP submission and the financial declaration are met.
- Induct and onboard all new night staff within 2 weeks and ensure continual development of existing staff.
- Manage the team effectively to meet objectives and retain staff in line with company targets.
- Follow the Soho House safety procedures and carry out emergency procedures as required.
- Assist the House Manager & General Manager by ensuring financial policies and procedures are followed (target: 92%).
What we are looking for
- Minimum of 2+ years’ experience in a similar capacity
- Thrive in fast-paced, high-volume environments and maintain composure with quick and effective problem solving under pressure
- Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Ability to demonstrate competency as outlined in the training schedule and Club School
- Ability to work and build relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco is advantageous
- Full understanding of local authority requirements
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Night Manager - Manchester employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Soho House. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching Soho House's ethos and values. Show us that you understand what makes our brand special and how you can contribute to enhancing the member experience.
✨Tip Number 3
Practice your problem-solving skills! As a Night Manager, you'll need to handle tricky situations with ease. Think of examples from your past experiences where you've successfully managed complaints or resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Soho House team.
We think you need these skills to ace Night Manager - Manchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Night Manager role. Use keywords from the job description to show us you’re a perfect fit for the team!
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills can enhance the member experience at Soho House. We love seeing examples of problem-solving and leadership in action!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people straight away!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Soho House Ethos
Before your interview, take some time to really understand the Soho House brand and its ethos. Familiarise yourself with their values and how they prioritise member experience. This will help you demonstrate that you can embody their principles as a Night Manager.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle complaints and difficult situations effectively. Prepare examples from your past experiences where you've successfully resolved issues under pressure. This will show your potential employer that you're capable of maintaining composure in a fast-paced environment.
✨Highlight Team Management Experience
Make sure to discuss your experience in managing teams, especially in high-volume settings. Share specific instances where you've motivated staff or improved team performance. This will illustrate your ability to lead and develop a high-performing team at Soho House.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your interest in the position but also helps you gauge if Soho House is the right fit for you.
