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- Tasks: Lead front office operations and ensure guest satisfaction during the night shift.
- Company: Luxury hospitality company in Manchester with a focus on exceptional guest experiences.
- Benefits: Competitive pay, health care, and exclusive staff discounts.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: 2+ years in hospitality, strong problem-solving skills, and thrive under pressure.
- Other info: Join a dynamic team and enjoy opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality company located in Manchester is seeking a Night Manager to oversee front office operations during the overnight shift. The Night Manager is responsible for ensuring safety, handling guest inquiries, and maintaining service excellence as an ambassador for the company.
Applicants should have over 2 years of relevant experience, possess strong problem-solving skills, and thrive in fast-paced environments.
The role offers competitive compensation and various benefits, including health care and staff discounts.
Night Manager: Luxury Hotel Guest Experience Lead in Manchester employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager: Luxury Hotel Guest Experience Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your problem-solving skills and how you’ve handled challenging situations in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to hotels you admire and express your interest in working with them. You never know when a position might open up!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like Night Manager. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Night Manager: Luxury Hotel Guest Experience Lead in Manchester
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in hospitality, especially any roles where you've managed front office operations. We want to see how your background aligns with the Night Manager position!
Be a Problem Solver: Since this role requires strong problem-solving skills, share specific examples of challenges you've faced in previous jobs and how you tackled them. We love seeing candidates who can think on their feet!
Emphasise Service Excellence: As an ambassador for our company, it's crucial to demonstrate your commitment to service excellence. Include any accolades or feedback you've received from guests that showcase your dedication to providing top-notch experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Soho House via Caterer.com
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially regarding guest experience. Familiarise yourself with common challenges faced during night shifts and think about how you would handle them. This will show that you're not just a candidate but someone who understands the nuances of the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved guest issues or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and maintain service excellence under pressure.
✨Emphasise Your Leadership Qualities
As a Night Manager, you'll be leading the front office team during the overnight shift. Be ready to discuss your leadership style and how you motivate others. Share instances where you've taken charge in challenging situations, as this will highlight your capability to manage a team effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to guest experience during night shifts or how they handle emergencies. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
