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- Tasks: Lead the front-of-house team to deliver exceptional guest experiences at Soho House.
- Company: Join the vibrant Soho House community in Manchester, known for its luxury hospitality.
- Benefits: Enjoy weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Be the face of hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in front-of-house management and strong leadership skills required.
- Other info: Participate in fun team events and continuous training for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At Soho House, as the Front of House Manager you are the face of the guest experience and a key leader responsible for ensuring seamless, efficient, and exceptional service from arrival to departure. You will oversee the reception, concierge, bell, and lobby teams while collaborating with all departments to maintain the highest standards of hospitality, presentation, and guest satisfaction.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Responsibilities
- Lead and manage the day-to-day operations of the front office, Club Reception, Hotel Reception, and the Nights team
- Ensure a welcoming, professional, and efficient check-in and check-out process for all guests
- Act as the main point of contact for guest queries, special requests, feedback, and complaints—ensuring all issues are resolved promptly and effectively
- Train, mentor, and motivate front-of-house staff to deliver consistent, guest-focused service aligned with brand standards
- Work closely with housekeeping, reservations, food & beverage, and maintenance to ensure a cohesive guest journey
- Monitor guest reviews and feedback platforms, taking proactive steps to enhance the guest experience
- Ensure that VIPs, long-stay guests, and groups receive personalised service and attention
- Enforce health & safety, security, and emergency procedures within the front-of-house area
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team
What we are looking for
- Front-of-house or guest services management experience in a hotel or luxury hospitality setting
- Proven ability to lead and inspire high-performing teams in a fast-paced environment
- Strong communication, interpersonal, and conflict-resolution skills
- Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar
- Immaculate personal presentation and a natural hospitality mindset
- Fluency in English (additional languages desirable)
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Front of House Manager - Soho House Manchester employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - Soho House Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your experience in guest services and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Soho House's values and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Soho House Manchester.
We think you need these skills to ace Front of House Manager - Soho House Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest experiences.
Tailor Your Application: Make sure to customise your application for the Front of House Manager role. Highlight your relevant experience in managing teams and delivering exceptional service. We love seeing how your skills align with what we’re looking for!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you led a team or resolved guest issues. We appreciate concrete examples that showcase your problem-solving skills and leadership abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivate staff to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and guest service approach. Think about situations where you've handled guest complaints or improved service efficiency. Practising these scenarios can help you articulate your thought process during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you present yourself impeccably, reflecting the standards of Soho House. Choose an outfit that is professional yet aligns with the brand's aesthetic, showing that you understand their commitment to presentation.
