At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our members.
- Company: Join the vibrant team at Electric House, part of Soho House.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Be part of a dynamic environment with opportunities for personal and professional growth.
- Qualifications: 2-3 years in high-end dining; must be passionate about customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Role… At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Responsibilities
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalised experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
Qualifications
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Waiter/Waitress - Electric House, West London employer: Soho House via Caterer.com
Soho House is an exceptional employer, offering a vibrant work culture that prioritises personal and professional growth. With benefits like weekly pay, team meals, and unique training opportunities, employees are encouraged to thrive in a supportive environment while enjoying exclusive discounts and events. Located in the heart of West London, working at Electric House means being part of a dynamic team dedicated to delivering outstanding service and creating memorable experiences for our members.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - Electric House, West London
✨Tip Number 1
Get to know the venue! Before your interview, pop into Electric House and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! As a waiter or waitress, you'll be interacting with members all day. Role-play with a friend or family member to nail down your greeting, order-taking, and how to handle tricky situations. The more comfortable you are, the better you'll shine in your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a high-end dining environment. Make sure you look sharp and professional for your interview. It reflects your understanding of the club's standards and sets the tone for your potential role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a chance to stand out. Plus, you’ll get all the latest updates on openings and events at Electric House!
We think you need these skills to ace Waiter/Waitress - Electric House, West London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference in how we perceive your application.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements that align with our expectations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Waiter/Waitress role at Electric House.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Soho House. We can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Menu Inside Out
Familiarise yourself with the menu before the interview. Understand the ingredients, preparation methods, and any special dietary options. This will not only impress your interviewers but also show your passion for providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a customer. Highlight how you handled difficult situations or made a guest's experience memorable. This is crucial in a high-end dining environment like Electric House.
✨Practice Your Communication
Since you'll be interacting with both guests and kitchen staff, practice clear and confident communication. Role-play common scenarios, such as taking orders or making recommendations, to demonstrate your ability to engage effectively with others.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your understanding of the professionalism expected in a high-end establishment and shows that you take the opportunity seriously.
