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- Tasks: Deliver exceptional front-of-house service and create a welcoming atmosphere for guests.
- Company: Join the vibrant team at Soho House, a leader in luxury hospitality.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Other info: Participate in fun team events and enjoy excellent career growth opportunities.
- Why this job: Be the face of luxury and make memorable experiences for our members and guests.
- Qualifications: 2-3 years in front desk roles with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Luxury Club Receptionist: Elite Guest Experience Lead in London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Club Receptionist: Elite Guest Experience Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their elite team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in luxury hospitality and your ability to create exceptional guest experiences.
✨Tip Number 3
Dress to impress! Since you're aiming for a role in luxury hospitality, make sure your outfit reflects that. A polished appearance can set the tone for a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Luxury Club Receptionist: Elite Guest Experience Lead in London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach to hospitality.
Tailor Your CV: Make sure your CV is tailored to the Luxury Club Receptionist role. Highlight your experience in luxury hospitality and any relevant skills that match what we're looking for. This will help us see why you're a perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of interaction with guests and members, emphasise your verbal and written communication skills in your application. Share examples of how you've successfully handled guest inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue
Familiarise yourself with the Dean Street Townhouse and its atmosphere. Understanding the vibe of the place will help you align your responses to their expectations and show that you're genuinely interested in being part of their team.
✨Master the Art of Hospitality
Brush up on your luxury hospitality knowledge. Be prepared to discuss how you would create an exceptional experience for guests, especially in high-pressure situations. Think of examples from your past roles where you went above and beyond for a guest.
✨Practice Your Communication Skills
As a Receptionist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face, like handling a difficult guest or answering inquiries about the menu.
✨Showcase Your Team Spirit
Soho House values teamwork, so be ready to share experiences where you collaborated effectively with others. Highlight your leadership skills and how you can contribute to a positive atmosphere, making it clear that you’re all about supporting your colleagues.