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- Tasks: Be the friendly face of our health club, welcoming members and ensuring a top-notch experience.
- Company: Join Soho House, a vibrant community focused on wellness and hospitality.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in hospitality or wellness is a plus; bring your friendly attitude!
- Other info: Participate in fun team events and continuous training for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards. This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club’s lifestyle offering.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Guest Experience
- Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
- Provide information on club facilities, classes, spa treatments, and wellness services.
- Anticipate member needs, personalise service, and handle special requests with care.
- Manage bookings for spa, personal training, and fitness classes through the reservation system.
- Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
- Assist in coordinating daily schedules with the fitness and spa teams.
- Handle cash, billing, and POS transactions accurately where required.
- Support Health Club events, wellness promotions, and member engagement initiatives.
- Report maintenance or safety issues promptly to the Operations or Facilities team.
- Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and communicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
- Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
- Be knowledgeable about emergency procedures and assist when required and ensure compliance with club standards and wellness best practices.
What we are looking for…
- A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred.
- Strong customer service and communication skills.
- Organised, proactive, and able to multitask in a busy environment.
- Knowledge of spa, fitness, or wellness services is desirable.
- Confident using booking systems or reservation software.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Physical Requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Health Club Host - 180 House, Central London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - 180 House, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe online. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the face of the club. Role-play common scenarios with a friend to boost your confidence and ensure you can handle member interactions smoothly.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate that you can thrive in a busy environment like Soho House.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Soho House.
We think you need these skills to ace Health Club Host - 180 House, Central London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for wellness and hospitality.
Tailor Your CV: Make sure your CV is tailored to the Health Club Host position. Highlight any relevant experience in hospitality, fitness, or wellness, and showcase your customer service skills. We love seeing how your background fits with our vibe!
Show Off Your Skills: In your application, mention any specific skills that relate to the role, like using booking systems or managing cash transactions. We’re looking for organised and proactive individuals, so make sure to highlight those abilities!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into our hands directly. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with Soho House and its Health Club offerings. Research their facilities, classes, and wellness services so you can confidently discuss how you would enhance the member experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you anticipated needs or handled special requests, as this role is all about creating a seamless experience for members and guests.
✨Demonstrate Your Multitasking Ability
Think of scenarios where you successfully managed multiple tasks in a busy environment. Be ready to explain how you prioritised responsibilities while maintaining high service standards, as this will be crucial in the fast-paced setting of a health club.
✨Emphasise Teamwork and Communication
Since the role involves working closely with various teams, prepare to discuss how you’ve collaborated effectively in the past. Share examples of how clear communication helped you achieve goals and maintain operational efficiency.
