At a Glance
- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Join the vibrant Soho House team in West London.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Enjoy unique training opportunities and support charitable causes.
- Why this job: Be part of a dynamic environment where you can shine and grow your skills.
- Qualifications: 2-3 years in high-end dining with supervisory experience.
The predicted salary is between 30000 - 40000 £ per year.
The Role… At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club.
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Responsibilities
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences.
- Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
What we are looking for…
- 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands-on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
Head Waiter/Waitress - White City House, West London employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture in the heart of West London. With benefits like weekly pay, team meals, generous discounts, and opportunities for personal and professional growth through unique training programmes, employees are empowered to thrive in a supportive environment. The company also fosters community engagement by allowing staff to take paid time off to support charities, making it a rewarding place to work for those seeking meaningful employment.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - White City House, West London
✨Tip Number 1
Get to know the venue! Before your interview, pop into White City House and soak up the atmosphere. Familiarise yourself with the menu and the vibe. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Practice your service skills! If you can, set up a mock dining experience with friends or family. Show off your ability to take orders, recommend dishes, and provide top-notch service. It’s all about demonstrating that you can create memorable experiences for guests.
✨Tip Number 3
Network like a pro! Reach out to current or former staff at Soho House through social media. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Soho House team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Head Waiter/Waitress - White City House, West London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples that showcase your skills in service and leadership, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at White City House. Understand the ingredients, preparation methods, and any potential allergens. This will not only impress the interviewers but also show that you’re genuinely interested in providing excellent service.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you’ll need to lead the team effectively. Prepare examples from your past experiences where you’ve successfully managed a team or handled difficult situations. Highlight your ability to motivate others and maintain high standards of service.
✨Practice Your Communication
Strong communication is key in this role. During the interview, practice clear and confident speaking. You might even want to role-play common scenarios, like greeting guests or taking orders, to demonstrate your interpersonal skills and polished demeanour.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult customer or managing a busy service period. Think through your responses ahead of time, focusing on your problem-solving skills and ability to create memorable experiences for guests.
