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- Tasks: Support the General Manager in driving service standards and enhancing member experiences.
- Company: Join the vibrant Soho House team in a dynamic hospitality environment.
- Benefits: Enjoy weekly pay, team meals, and exclusive discounts on food and accommodation.
- Why this job: Be an ambassador for a renowned brand while developing your leadership skills.
- Qualifications: 2+ years in a similar role with a passion for customer service.
- Other info: Participate in fun team events and continuous training for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences that have been outlined by the General Manager.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands‐on day to day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
What we are looking for...
- Minimum of 2+ years' experience in similar capacity
- Thrive in fast‐paced, high‐volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Assistant General Manager - Little House Balham in London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Little House Balham in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Soho House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the venue and soak up the atmosphere. This gives you a chance to meet staff and managers, plus it shows your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing the Soho House values inside out. Think about how your experience aligns with their ethos and be ready to share specific examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and keen on joining the team at Soho House.
We think you need these skills to ace Assistant General Manager - Little House Balham in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about hospitality and creating amazing experiences for our members and guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Assistant General Manager role. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who embodies the Soho House ethos, so let us know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Soho House Ethos
Before your interview, take some time to understand the core values and ethos of Soho House. This will help you align your answers with their culture and demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show that you can handle the responsibilities of the role effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain service standards under pressure. Think of specific situations you've faced in previous roles and how you handled them, especially in fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and that you've done your homework!
