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- Tasks: Support the General Manager in overseeing operations and enhancing guest experiences.
- Company: Join the vibrant team at Soho House, known for its unique culture.
- Benefits: Enjoy weekly pay, staff meals, discounts, and private health care.
- Why this job: Be a key player in a dynamic environment while developing your career.
- Qualifications: 2+ years in a similar role with a passion for customer service.
- Other info: Participate in fun team events and continuous training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. This includes day-to-day team management, and the AGM is also an ambassador for the Soho House brand, fully embracing our ethos and supporting staff, member and guest experience.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values. Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
As an influential leader and decision maker, you will support, guide, develop and implement policies, procedures and systems to improve business operations, service, retention and overall experiences as outlined by the General Manager. You will be responsible for implementing, overseeing and understanding the commercial viability of your business.
Effective hands-on day-to-day management and problem solving both front and back of house operations is essential. You will need to maintain effective communication with internal and external stakeholders and work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews.
Execute action plans on time and budget to support business improvements, focusing on optimising profit, minimising margins and promoting exceptional experiences for members, guests, and staff. Adhere to Soho House & Co company policies for food safety, allergy procedures and creating an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
What we are looking for...
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Assistant General Manager - Electric House (Maternity Cover) in London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Electric House (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current employees at Soho House. A friendly chat can go a long way!
✨Tip Number 2
Show your passion for hospitality! When you get that interview, let your enthusiasm shine through. Share stories about your experiences in fast-paced environments and how you’ve gone above and beyond for guests.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios that might come up in the role. Being able to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Soho House family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant General Manager - Electric House (Maternity Cover) in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating amazing experiences for our members and guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Assistant General Manager role. We love seeing how your past roles have prepared you for this position!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who embodies the Soho House ethos, so let us know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Brand Inside Out
Before your interview, make sure you understand Soho House's ethos and values. Familiarise yourself with their service standards and member experience. This will help you demonstrate how you can embody their brand during your time as Assistant General Manager.
✨Showcase Your Leadership Skills
As an AGM, you'll be leading a team, so be ready to share examples of how you've successfully managed teams in the past. Think about specific situations where you improved service standards or resolved conflicts, and be prepared to discuss these in detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Prepare scenarios where you had to think on your feet, especially in fast-paced environments. This will show your potential employer that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the AGM role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
