Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hotel operations and ensure exceptional service for guests and members.
- Company: Soho House, a vibrant and stylish hospitality brand.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Experience in guest services management and strong leadership skills.
- Other info: Enjoy fun team events and continuous personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Role… At Soho House, the House Manager is responsible for the overall management and operation of Hotel and Hotel Departments (including Reception, Reservations, Gym, Housekeeping, Nights and Spa). The position supports the General Manager to ensure the overall operation of the Hotel and Members Club is maintained daily and that the needs of the employees, members and guests are met and exceeded.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Strive to continually improve guest and staff satisfaction and maximize the financial performance of the hotel. Liaising with each hotel supervisor and delegating key aspects of the role. Responsible for the departmental budgets, ensuring that costs and performance levels are met. Finding efficiencies in sharing the workload between the two properties and teams. Responsible for departmental policies and procedures, ensure consistency of service between the two properties. Responsible for all detailed PWK, SAG reports to be completed, updated and communicated internally in Ops. Responsible for Mystery guest reports for hotel require 93% or higher as a standard for both hotels, not combined score. Work with the London Reservations Office and Revenue Manager to review hotel performance by maximizing room occupancy at the best available rates. Manage staff performance issues in compliance with Soho House policies and procedures. Follow the Soho House Dirty Dozen and safety procedures and carry out any emergency procedures when and where necessary. Being an ambassador for the Hotel and role model representing the Soho House values at all times by ensuring they are executed and maintained. Oversee the night team with their tasks, ensuring all policies and procedures are followed.
What we are looking for...
- Front-of-house or guest services management experience in a hotel or luxury hospitality setting.
- Proven ability to lead and inspire high-performing teams in a fast-paced environment.
- Strong communication, interpersonal, and conflict-resolution skills.
- Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar.
- Immaculate personal presentation and a natural hospitality mindset.
- Fluency in English (additional languages desirable).
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
House Manager - Shoreditch House, East London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager - Shoreditch House, East London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. You never know when a new opportunity might arise, and applying early can give you an edge.
✨Tip Number 4
Prepare for the unexpected! Brush up on your conflict-resolution skills and be ready to discuss how you handle challenging situations. This is key in hospitality, and showing you can keep calm under pressure will impress potential employers.
We think you need these skills to ace House Manager - Shoreditch House, East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the House Manager role. Highlight your front-of-house or guest services management experience, and don’t forget to mention any tech-savvy skills you have with property management systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can lead and inspire teams. Make it personal and show us your personality – we love that!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve guest satisfaction and manage performance. Numbers speak volumes, so if you’ve boosted occupancy rates or improved service scores, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Shoreditch House!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the House Inside Out
Before your interview, make sure you research Shoreditch House and its unique offerings. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a House Manager, you'll need to lead and inspire teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards in a fast-paced environment.
✨Demonstrate Your Tech Savvy
Since the role requires knowledge of property management systems, brush up on your tech skills. Be ready to discuss any relevant software you've used, like Opera or Cloudbeds, and how you've leveraged technology to improve operations or guest experiences.
✨Emphasise Your Hospitality Mindset
Soho House values a natural hospitality mindset. During the interview, share stories that reflect your passion for guest services and how you've gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers and align with their expectations.
