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- Tasks: Welcome guests and manage check-ins/check-outs with a smile.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Enjoy weekly pay, team meals, and generous discounts on food and drinks.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service skills and experience in hospitality are a plus.
- Other info: Opportunities for training, development, and fun team events await you.
The predicted salary is between 20000 - 30000 £ per year.
At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What we offer:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year of continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid per year for charity through Soho Impact
- Free Counselling Sessions
- Training and development opportunities
- Team events and monthly activities
Soho House offers competitive compensation packages with global benefits and opportunities to develop technical and managerial skills.
Responsibilities:
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel PMS
- Answer guest questions and resolve complaints with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
Qualifications and attributes:
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
- Experience working in a private members club or boutique hotel preferred
- First Aid or Fire Safety certification (beneficial)
- Knowledge of local attractions, transportation options, and club amenities
Hotel Receptionist - Dean Street Townhouse, Central London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Dean Street Townhouse, Central London
✨Tip Number 1
Make sure to research Soho House and the Dean Street Townhouse before your interview. Knowing their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll need to handle inquiries and complaints with empathy. Role-play common scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look well-groomed and professional when you arrive for your interview. It shows you take the role seriously and understand the importance of presentation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Soho House family.
We think you need these skills to ace Hotel Receptionist - Dean Street Townhouse, Central London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV: Make sure your CV is tailored to the Hotel Receptionist position. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your skills with booking systems and communication!
Double-Check Your Details: Before hitting that submit button, give your application a once-over. Check for typos and ensure all your details are correct. We appreciate attention to detail, especially in a front-of-house role like this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Soho House family!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company
Before your interview, take some time to research Soho House and its values. Understanding their commitment to service excellence and the unique atmosphere they create will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to handle guest inquiries and complaints is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for a customer, demonstrating empathy and professionalism.
✨Practice Common Scenarios
Think about common situations you might face at the front desk, like handling a difficult guest or managing multiple check-ins at once. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Make sure to dress smartly and professionally for your interview. This not only shows that you take the opportunity seriously but also reflects the standards of the hospitality industry.
