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- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and welcoming hospitality brand.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Fun team events and continuous training for personal and professional growth.
- Why this job: Join a dynamic team and make memorable experiences for our members.
- Qualifications: 2-3 years in hospitality, excellent customer service skills.
The predicted salary is between 32240 - 32240 £ per year.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50 - £15.50 GBP
Host - Soho Farmhouse (Pen Yen) employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Soho Farmhouse (Pen Yen)
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak in the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested and helps you stand out!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to simulate greeting guests and handling inquiries. This will help you feel more confident and prepared to showcase your customer service skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media platforms. Ask them about their experiences and any tips they might have for landing the role. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join our amazing team at Soho House!
We think you need these skills to ace Host - Soho Farmhouse (Pen Yen)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Host position.
Show Off Your Skills: Don’t forget to mention your ability to handle busy environments and solve problems on the spot. We love candidates who can keep calm under pressure and still deliver top-notch service!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Soho Farmhouse and its offerings. Understand the atmosphere, the menu, and the type of clientele they attract. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Hospitality Skills
Since the role is all about providing excellent service, practice your greeting and seating techniques. You might even want to role-play with a friend to simulate the experience of welcoming guests. This will help you feel more comfortable and prepared for any scenario during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations in the past. Think of specific examples where you resolved complaints or managed high-pressure scenarios. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the team.