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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and stylish hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Join a dynamic team and create memorable experiences for our members.
- Qualifications: 2-3 years in hospitality, great customer service skills, and a friendly attitude.
- Other info: Enjoy fun team events and continuous training opportunities.
The predicted salary is between 1300 - 1800 £ per month.
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
Responsibilities
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for
- 2 - 3 years’ experience in similar capacity.
- Thrives in fast-paced, high-volume environments and maintains calm while solving problems under pressure.
- Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Demonstrates competency as outlined in the training schedule and Club School.
- Flexible with shifts, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Benefits
- Weekly Pay.
- Team meal whilst on shift prepared by our chefs.
- 50% Team discount on Food & Drink, 7 days a week.
- Staff Room Rates.
- Health Cash Plan (option to up to 2 additional dependents).
- Dental Plan (option to add up to 2 additional dependents).
- Birthday Day Off after 1 year’s continuous service.
- Up to 50% Staff Discount on Cowshed & Soho Home.
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions.
- Cookhouse & House Tonic: Our programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Host - Cecconi\'s Mayfair, Central London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Cecconi\'s Mayfair, Central London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Cecconi's Mayfair and soak up the atmosphere. Familiarise yourself with the layout and menu so you can chat confidently about it during your interview.
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail that warm greeting and smooth seating process. Show us you can handle guest inquiries like a pro!
✨Tip Number 3
Network like a champ! Connect with current or former staff on LinkedIn or social media. They might share insider tips or even put in a good word for you, which could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Host - Cecconi\'s Mayfair, Central London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Host position.
Show Off Your Skills: Don’t forget to mention your skills in managing booking systems like Opera or OpenTable. If you’ve got experience in fast-paced environments, let us know how you thrived under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Cecconi's Mayfair and its atmosphere. Understand the menu, the type of clientele they serve, and the overall vibe. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Hospitality Skills
Since the role is all about providing excellent service, practice how you would greet guests and handle inquiries. Role-play with a friend or family member to refine your approach. Remember, a warm smile and a friendly attitude go a long way!
✨Be Ready for Real-Time Scenarios
Expect situational questions during the interview. Think about how you would manage a busy booking system or resolve a guest complaint. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
Cecconi's values teamwork, so be prepared to discuss how you’ve contributed to team success in previous roles. Share examples of how you’ve supported colleagues or worked collaboratively to enhance the guest experience. This will highlight your ability to fit into their team culture.
