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- Tasks: Welcome members, maintain gym cleanliness, and provide excellent customer service.
- Company: Soho House, a vibrant and inclusive health club environment.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Join a dynamic team and make a positive impact on members' fitness journeys.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Enjoy continuous training, team events, and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
At Soho House, a Gym Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment.
Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: fitness sessions, cinema screenings, art classes and more
Responsibilities
- Welcome every member by name and guest with open arms in a hospitable manner
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified)
- Address member-related concerns in real time and notify management with action items
- Build relationships with members and guests; communicate red flags and positive feedback to management and wider team
- Keep the gym floor clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement
- Support fitness instructors and personal trainers with class setups or member handovers
- Encourage a positive, inclusive, and respectful workout atmosphere
- Uphold discretion and professionalism, especially when serving VIPs
- Assist with booking appointments, classes, or providing information about fitness services and facilities
What we are looking for
- A successful Gym Host will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first-class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in a similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, solving problems quickly and effectively under pressure
- Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Demonstrate competency as outlined in the training schedule and Club School
- Ability to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Health Club Host - White City House, West London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - White City House, West London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe online. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Health Club Host, especially your customer service skills.
✨Tip Number 3
Be ready to showcase your personality! As a Gym Host, you'll need to be approachable and friendly. During the interview, let your passion for fitness and hospitality shine through—it's all about making connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at White City House. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Host - White City House, West London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and fitness.
Tailor Your Application: Make sure to customise your application to highlight your experience in high-profile venues. Mention specific examples of how you've provided excellent service or handled challenges in fast-paced environments.
Show Your Enthusiasm: Express your excitement about the role and working at Soho House. We love candidates who are genuinely passionate about creating a welcoming atmosphere for our members and guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Club Host. Familiarise yourself with the key tasks like welcoming members, providing equipment guidance, and maintaining a clean gym environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about hospitality, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your natural flair for first-class service.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with a difficult member or managing multiple requests at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Flexibility
This role requires working closely with others and being adaptable to changing schedules. Be prepared to discuss your experience in team environments and how you can contribute positively to the team dynamic. Highlight any previous roles where you had to be flexible with your hours or responsibilities.
