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- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Join the vibrant Soho House team in East London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training opportunities.
- Why this job: Be part of a dynamic environment where you can grow and make memorable experiences.
- Qualifications: 2-3 years in high-end dining with strong leadership and communication skills.
The predicted salary is between 18200 - 18200 £ per year.
At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club.
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences.
- Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
What we are looking for:
- 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands-on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £17.50 - £17.50 GBP
Head Waiter/Waitress - Shoreditch House, East London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress - Shoreditch House, East London
✨Tip Number 1
Get to know the venue! Before your interview, pop into Shoreditch House and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat confidently about how you’d fit in.
✨Tip Number 2
Practice your service skills! If you’ve got a friend or family member around, do a mock service where you take their order and recommend dishes. This will help you feel more at ease when it comes to showcasing your expertise.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They might share insider tips or even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role directly to the hiring team.
We think you need these skills to ace Head Waiter/Waitress - Shoreditch House, East London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you love the hospitality industry.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples of how you've delivered exceptional service or led a team, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Soho House. Be prepared to discuss your favourite dishes and suggest pairings, as this shows your passion for food and beverage, which is crucial for a Head Waiter.
✨Showcase Your Leadership Skills
During the interview, highlight your experience in leading a team. Share specific examples of how you've motivated staff or handled challenging situations in a high-end dining environment to demonstrate your supervisory capabilities.
✨Practice Your Communication
Since exceptional communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like greeting guests or taking orders, to showcase your interpersonal skills.
✨Emphasise Personalised Service
Be ready to discuss how you create memorable experiences for guests. Share anecdotes that illustrate your ability to accommodate special requests and ensure a seamless service, as this aligns perfectly with the expectations of the role.