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- Tasks: Lead a dynamic gym team and create an exceptional member experience.
- Company: Soho House, a vibrant community focused on health and wellbeing.
- Benefits: Weekly pay, staff meals, discounts, private health care, and birthday off.
- Why this job: Join a passionate team and make a real impact in fitness and wellness.
- Qualifications: 5+ years in fitness management and Level 3 Personal Training certification.
- Other info: Opportunities for continuous training and exciting team events.
The predicted salary is between 36000 - 60000 £ per year.
At Soho House, a Gym Manager will be a passionate and strategic leader committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
What's in it for you?
- Weekly Pay
- Team meal prepared by our chefs while on shift
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- Two paid days a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: monthly fitness, cinema and art classes
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your career, we provide training to develop the technical and managerial skills necessary to enhance your career.
People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
Productivity
- Oversee scheduling of classes, personal training sessions and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI’s for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
What we are looking for...
- 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
- Level 3 Personal Training certification (minimum)
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organisational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gym Manager - Shoreditch House, East London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gym Manager - Shoreditch House, East London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness industry, especially those who might know someone at Soho House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the gym or attend events at Soho House. Engaging with the community and staff will give you a feel for the culture and help you stand out when you apply.
✨Tip Number 3
Be ready to showcase your skills! Prepare to discuss your leadership style and how you've driven member engagement in past roles. Real-life examples will make your application memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Soho House.
We think you need these skills to ace Gym Manager - Shoreditch House, East London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fitness and wellbeing shine through. We want to see how committed you are to creating an exceptional member experience at Soho House.
Tailor Your CV: Make sure your CV highlights relevant experience in the fitness or wellness industry. We love seeing how your background aligns with our values and the role of Gym Manager.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements and skills without fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Shoreditch House.
How to prepare for a job interview at Soho House via Caterer.com
✨Know Your Stuff
Make sure you’re well-versed in the latest fitness trends and member engagement strategies. Research Soho House’s ethos and how they promote health and wellbeing, so you can speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or improved team morale, as this role is all about building a high-performing fitness team.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current challenges or initiatives in the gym. This shows your genuine interest and strategic thinking, which is crucial for a Gym Manager.
✨Demonstrate Your Passion
Let your enthusiasm for fitness and member experience shine through. Share personal stories or experiences that highlight your commitment to health and wellness, as this will resonate well with the interviewers at Soho House.
