At a Glance
- Tasks: Welcome members and guests, manage bookings, and provide exceptional service in a vibrant health club.
- Company: Soho House, a trendy and dynamic wellness and fitness environment.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development with exciting training programmes.
- Why this job: Join a supportive team and make a positive impact on members' wellness journeys.
- Qualifications: Customer service experience, strong communication skills, and a friendly attitude.
The predicted salary is between 15 - 15 € per hour.
The Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check-in and check-out processes for members and day visitors.
- Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
What we are looking for:
- A successful Health Club Receptionist will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point-of-sale systems, and basic computer skills.
- Professional, approachable, and well-presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Fluent in English.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to understand and follow written and verbal instructions.
Physical Requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range: £15 - £15 GBP.
Health Club Receptionist - Babington House in Frome employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy a range of benefits including competitive pay, generous discounts, and unique training opportunities. Located in a dynamic environment, the Health Club Receptionist role offers a chance to be part of a supportive team while engaging with a diverse clientele in the wellness and fitness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist - Babington House in Frome
✨Tip Number 1
First impressions matter, so when you walk into that health club for your interview, make sure to smile and greet everyone you meet. A warm, friendly vibe can set the tone for the whole conversation!
✨Tip Number 2
Be ready to showcase your communication skills! Practice answering common questions about customer service scenarios, especially in a fast-paced environment like a health club. We want to see how you handle inquiries and keep things running smoothly.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team events or training opportunities. It’s a great way to demonstrate that you’re keen on being part of the Soho House community.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Soho House. Let’s get you that job!
We think you need these skills to ace Health Club Receptionist - Babington House in Frome
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or health clubs, as this will show us you understand the environment and can hit the ground running.
Show Off Your Communication Skills:Since this role is all about interacting with members and guests, emphasise your communication skills in your application. Share examples of how you've successfully handled inquiries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Club Receptionist. Familiarise yourself with the key duties like managing check-ins, handling inquiries, and supporting membership sales. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles to highlight your interpersonal skills.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like a health club, being able to multitask is essential. Think of scenarios where you've juggled multiple tasks effectively, such as managing bookings while assisting customers. Be ready to discuss these experiences during your interview to show you're up for the challenge.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look well-presented. This not only reflects your understanding of the hospitality industry but also shows respect for the interview process. A polished appearance can set a positive tone right from the start.
