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- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences.
- Company: Join the vibrant Soho House community in West London.
- Benefits: Weekly pay, team meals, 50% off food & drink, and private health care.
- Why this job: Be part of a fun, fast-paced environment with opportunities for personal and professional growth.
- Qualifications: 2+ years in a similar role, strong customer service skills, and a passion for hospitality.
- Other info: Enjoy unique training programs and exciting team events every month.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Role… At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff. Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.” Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency. Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development. Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused. Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings. Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team. Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard. Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for…
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Please apply through the official Soho House careers channel. This summary reflects the role and its core responsibilities and qualifications.
Floor Manager - White City House, West London employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - White City House, West London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Soho House. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you handle high-pressure situations.
✨Tip Number 3
Research, research, research! Familiarise yourself with Soho House’s values and service standards. This will not only help you in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Soho House family.
We think you need these skills to ace Floor Manager - White City House, West London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you passionate about hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Floor Manager role at Soho House. Highlight relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what matters most – your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with White City House and its unique atmosphere. Understand their service standards and what makes them stand out. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your previous experiences in managing staff. Share specific examples of how you've trained or motivated a team, especially in high-pressure situations. This will demonstrate your capability to uphold service standards.
✨Emphasise Customer Service Passion
Soho House values exceptional customer service, so highlight your passion for creating memorable experiences for guests. Prepare anecdotes that illustrate your approach to hospitality and how you’ve gone above and beyond to ensure customer satisfaction.
✨Prepare Questions About Team Dynamics
Interviews are a two-way street! Prepare thoughtful questions about the team culture and how they collaborate across departments. This shows that you’re not just interested in the role, but also in how you can contribute to a positive working environment.
