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- Tasks: Welcome guests, assist with luggage, and ensure a smooth arrival experience.
- Company: Soho House, a vibrant hospitality brand known for its welcoming atmosphere.
- Benefits: Weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Other info: Enjoy fun team events and continuous personal and professional development.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Friendly attitude, reliability, and a passion for first-class service.
The predicted salary is between 14.5 - 14.5 £ per hour.
The Driver/ Luggage Porter plays a vital role in creating a seamless and welcoming arrival and departure experience for our members and guests. You’ll support the Front of House and Accommodation teams by assisting with luggage, guest requests, and the overall flow of arrivals and departures, ensuring every interaction reflects the Soho House ethos. This is a hands-on, guest-facing role that requires a friendly attitude, attention to detail, and a proactive approach. You’ll be a familiar face in the House, helping guests feel looked after from the moment they arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Welcome guests and assist with luggage on arrival and departure
- Escort guests to rooms and provide a warm introduction to the House when required
- Support Front of House with guest requests and general assistance
- Maintain cleanliness and organisation of luggage/ vehicle storage areas
- Assist with deliveries, room moves, and internal requests as needed
- Conduct regular checks of public areas, reporting any issues or hazards
- Support other departments during busy periods to ensure smooth operations
- Always represent Soho House standards, values, and service style
What we are looking for:
- A successful Driver/ Luggage Porter at Soho House will be friendly, reliable, and enjoy being part of a team that delivers thoughtful, first-class service.
- Ideally you will have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- Previous experience in a porter, hospitality, or guest-facing role is an advantage but not essential.
- Good communication skills and ability to work as part of a team.
- Reliability, punctuality, and a strong work ethic.
- Willingness to work flexible hours, including weekends and public holidays.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £14.50 - £14.50 GBP
Driver/ Luggage Porter employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver/ Luggage Porter
✨Tip Number 1
Get to know the venue! Familiarise yourself with Soho House and its ethos. When you walk in for your interview, show that you understand what makes the place special. This will help you stand out as someone who truly gets the vibe.
✨Tip Number 2
Practice your people skills! As a Driver/ Luggage Porter, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide that first-class service.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. A polished appearance shows that you take pride in your work and are ready to represent Soho House's high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Soho House team. Don’t miss out on this opportunity!
We think you need these skills to ace Driver/ Luggage Porter
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly attitude and passion for providing top-notch service.
Tailor Your Application: Make sure to customise your application to reflect the key duties and qualities we’re looking for. Highlight any relevant experience you have in hospitality or guest-facing roles, and how it aligns with our ethos at Soho House.
Attention to Detail: Double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important in a role like this where first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Soho House Ethos
Before your interview, take some time to understand the values and ethos of Soho House. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Show Off Your People Skills
As a Driver/ Luggage Porter, you'll be interacting with guests constantly. Be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience special.
✨Demonstrate Your Reliability
Soho House is looking for someone who is reliable and punctual. Bring up your work ethic and any experiences where you had to manage your time effectively. Mentioning your flexibility with hours can also show that you're committed to meeting their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing multiple requests at once. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to multitask.