At a Glance
- Tasks: Deliver exceptional front-of-house service and support club operations.
- Company: Join the vibrant team at Soho House in Mayfair!
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy team events, continuous training, and career growth opportunities.
- Why this job: Be the welcoming face of Soho House and create memorable experiences.
- Qualifications: 2-3 years in front desk roles, luxury hospitality experience preferred.
The predicted salary is between 12 - 15 £ per hour.
Location: W1S 1EY
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026. As the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of club operations. You will be the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. You will operate with a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to add up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year of continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: unique food and drink training, events, and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: monthly fitness sessions, cinema screenings, art classes, and more
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your career, we provide training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Ensure every member is welcomed by name and every guest is welcomed with open arms.
- Answer high-volume phone lines and calls for restaurant, roof, and cinema reservations, general inquiries, and deliveries.
- Provide accurate answers regarding menus, hours of operation, amenity availability, and pricing.
- Maintain a clean, sanitary, and safe reception area, desk, and coat check closet.
- Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable).
- Support, redirect, and problem-solve in real time to ensure any guest-related concerns are addressed and action items set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests, and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training staff on Soho Standards and daily service steps.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
Qualifications
- 2–3 years’ experience in a front desk role.
- Experience in luxury hospitality or private members clubs.
- Strong leadership and team coordination skills.
- Excellent verbal and written communication.
- Proficiency in reservation systems (e.g., Opera, Open Table, or equivalent).
- Calm under pressure and able to resolve issues with a guest-first mindset.
Equal Employment Opportunity: As set forth in Soho House via Caterer.com’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under applicable law.
Seasonal Receptionist - Mews House Mayfair, Central London in City of Westminster employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive compensation and a range of benefits including weekly pay, team meals, and generous discounts. Located in the heart of Central London, our seasonal Receptionist role provides unique opportunities for personal and professional growth through continuous training and engaging team events, all while being part of a dynamic environment that values discretion, efficiency, and elegance in service.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Receptionist - Mews House Mayfair, Central London in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine at the interview.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the elegance and professionalism of the role. First impressions matter, so show up looking sharp and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Seasonal Receptionist - Mews House Mayfair, Central London in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in front desk roles or luxury hospitality. We love seeing how your past experiences align with what we’re looking for, so be specific about your skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re excited about joining Soho House. Keep it concise but engaging, and make sure to mention any specific experiences that relate to the responsibilities of the Seasonal Receptionist role.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you research Mews House and its offerings. Familiarise yourself with their services, menu items, and any special events they host. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your People Skills
As a Seasonal Receptionist, you'll be the first point of contact for guests. Practice your greeting and how you would handle various guest scenarios. Role-playing with a friend can help you feel more confident and prepared to create that welcoming atmosphere they’re looking for.
✨Dress to Impress
Since this is a luxury hospitality role, your appearance matters. Choose an outfit that reflects elegance and professionalism. Make sure it’s comfortable enough for you to move around, as you’ll be on your feet and interacting with guests throughout your shift.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experience where you've successfully resolved issues or improved guest experiences. Be ready to share these stories during your interview to demonstrate your calmness under pressure and your guest-first mindset.
