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- Tasks: Welcome members and guests, manage bookings, and ensure a fantastic dining experience.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Why this job: Be part of an exciting environment and make lasting connections with members.
- Qualifications: 2-3 years in hospitality, great customer service skills, and a passion for teamwork.
- Other info: Enjoy fun team events and continuous training to boost your career.
The predicted salary is between 30000 - 40000 £ per year.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests.
- Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
Qualifications
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Equal Employment Opportunity
We are committed to providing equal employment opportunities for all applicants.
Seasonal Host - 180 House, Central London in City of Westminster employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Host - 180 House, Central London in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop by 180 House and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat with the hiring team.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face as a host, like greeting guests or managing bookings. This will boost your confidence and show that you're ready to hit the ground running.
✨Tip Number 3
Network like a pro! Reach out to current or former staff on social media. They can give you insider tips about the role and the team, plus it shows your genuine interest in becoming part of the Soho House family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Seasonal Host - 180 House, Central London in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Seasonal Host position.
Show Enthusiasm: Express your excitement about joining the team at Soho House! We love candidates who are genuinely enthusiastic about providing excellent service and creating memorable experiences for our members and guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this fantastic opportunity.
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Seasonal Host does at Soho House. Familiarise yourself with the responsibilities like managing bookings and ensuring a great experience for members. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Hospitality Skills
Since this role is all about providing excellent service, practice how you would greet guests and handle inquiries. You might even want to role-play with a friend to get comfortable with common scenarios. Remember, a warm smile and a friendly attitude go a long way!
✨Be Ready for Fast-Paced Questions
Expect questions that assess how you handle pressure and fast-paced environments. Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. This will demonstrate your ability to thrive in a busy setting like Soho House.
✨Show Your Team Spirit
Soho House values teamwork, so be prepared to discuss how you contribute to a team. Share examples of how you've supported colleagues in previous roles or participated in team events. This will highlight your collaborative nature and fit for their culture.