At a Glance
- Tasks: Deliver exceptional front-of-house service and coordinate daily club operations.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy continuous training, team events, and opportunities for personal growth.
- Why this job: Be the welcoming face of a luxury venue and create memorable experiences.
- Qualifications: 2-3 years in front desk roles with luxury hospitality experience.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: fitness sessions, cinema screenings and art classes
Soho House offers competitive compensation packages featuring global benefits and perks. We provide training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities
- Ensure every member is welcomed by name (if local) and guests are welcomed with open arms in a hospitable manner
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, deliveries, and messages for members and employees
- Be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
- Support, redirect and problem solve in real-time to ensure guest concerns are addressed and action items are set
- Assist guests by checking/retrieving coats and other items left behind
- Build relationships with members and guests and communicate feedback to management
- Influence a fun and positive atmosphere by being approachable and professional
- Assist management with new hires by training Soho Standards and daily service steps
- Maintain updated knowledge of facilities, offerings, events, and policies to inform guests confidently
What we are looking for
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role in the UK is listed below; ranges may vary by geography.
Receptionist - Dean Street Townhouse, Central London in City of Westminster employer: Soho House via Caterer.com
Soho House is an exceptional employer that values its team members by providing a vibrant work culture and unique employee perks, including health plans and engaging team events. Located in Banbury, this role as a Kitchen Porter offers opportunities for personal growth and development in a fast-paced environment, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Dean Street Townhouse, Central London in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop by Dean Street Townhouse and soak up the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the place. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and concerns.
✨Tip Number 3
Show off your knowledge! Brush up on the menu and services offered at Dean Street Townhouse. Being well-informed will impress the interviewers and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist - Dean Street Townhouse, Central London in City of Westminster
Some tips for your application 🫡
Be Personal:When you're writing your application, make it personal! Use the job description to highlight your relevant experience and skills. Show us how you can bring that warm, welcoming vibe to our front desk.
Keep It Professional:While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like we do at Soho House.
Show Your Passion:Let your enthusiasm shine through! Tell us why you want to work at Dean Street Townhouse and what excites you about the role. We want to see that you’re genuinely interested in being part of our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Dean Street Townhouse and its offerings. Research their menu, events, and overall vibe. This will not only impress the interviewers but also help you answer questions confidently about how you can contribute to the guest experience.
✨Showcase Your Hospitality Skills
Prepare examples from your previous roles that highlight your front-of-house experience. Think of specific situations where you went above and beyond for a guest or resolved an issue effectively. This will demonstrate your ability to maintain a welcoming atmosphere and handle high-pressure situations.
✨Practice Your Communication Style
As a receptionist, excellent communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like answering phone inquiries or greeting guests, to ensure you come across as approachable and confident during the interview.
✨Dress to Impress
Since this role is in luxury hospitality, your appearance matters. Choose an outfit that reflects the elegance and professionalism expected at Soho House. A polished look will not only boost your confidence but also set the right tone for your first impression.
