At a Glance
- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Soho House, a prestigious club known for its vibrant atmosphere and high standards.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training to develop your skills.
- Why this job: Join a dynamic team and create memorable experiences for members in a stylish setting.
- Qualifications: 2-3 years in high-end dining with supervisory experience and strong food knowledge.
The predicted salary is between 30000 - 40000 € per year.
The Role… At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well‑guided and professional, and maintain the high standards that reflect the identity of the club. My main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying the bill.
Benefits:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Responsibilities:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences.
- Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
Qualifications:
- 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands‑on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
Head Waiter/Waitress - Mews House Mayfair, Central London in City of Westminster employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture in the heart of Central London. With benefits such as weekly pay, team meals, generous discounts, and opportunities for personal development through unique training programmes, employees are encouraged to thrive both professionally and personally. The supportive environment fosters camaraderie and creativity, making it a rewarding place to work for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - Mews House Mayfair, Central London in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop by Mews House and soak up the atmosphere. Familiarise yourself with the menu and the vibe. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your service skills! If you can, do a mock service with friends or family. Show off your ability to take orders, recommend dishes, and handle payments smoothly. It’ll boost your confidence and prepare you for the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They can give you insider tips about the interview process and what it’s really like to work at Soho House.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Head Waiter/Waitress - Mews House Mayfair, Central London in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you love the hospitality industry.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples of how you've delivered exceptional service and led a team, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Mews House. Be prepared to discuss your favourite dishes and suggest pairings. This shows your passion for food and drink, which is crucial for a Head Waiter.
✨Demonstrate Leadership Skills
Since you'll be overseeing the waitstaff, highlight any previous experience where you've led a team or trained new staff. Share specific examples of how you motivated your team to deliver exceptional service.
✨Practice Your Communication
Effective communication is key in this role. During the interview, practice clear and confident responses. You might even role-play greeting a guest or taking an order to showcase your interpersonal skills.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations in the past, especially with VIPs or special requests. This will demonstrate your ability to maintain professionalism and discretion under pressure.
