At a Glance
- Tasks: Lead the dining experience, ensuring exceptional service and guiding the waitstaff team.
- Company: Join the vibrant Soho House family in Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Other info: Enjoy fun team events and continuous personal and professional development.
- Why this job: Be part of a dynamic team creating memorable experiences for members and guests.
- Qualifications: 2-3 years in high-end dining with supervisory experience and strong leadership skills.
The predicted salary is between 25000 - 27000 £ per year.
The Role… At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well‑guided and professional, and maintain the high standards that reflect the identity of the club. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Benefits:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year of continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic Programme offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: fitness sessions, cinema screenings, art classes, and other monthly fun events you can sign up to
Responsibilities:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences.
- Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.
Qualifications:
- 2–3 years in a similar high‑end dining environment, with experience in a supervisory or senior waiter position
- Excellent food and beverage knowledge, including wine service
- Strong interpersonal and leadership skills with a hands‑on approach
- Confident, polished, and professional demeanour
- Exceptional communication and organisational skills
- Familiarity with POS systems and reservation software
As set forth by Soho House’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Head Waiter/Waitress - Kettner's Townhouse, Central London in City of Westminster employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture in the heart of Central London. With benefits like weekly pay, team meals, and opportunities for personal development through unique training programmes, employees are encouraged to thrive both professionally and personally. The supportive environment fosters camaraderie and creativity, making it an ideal place for those seeking a rewarding career in hospitality.
Contact Details:
Soho House via Caterer.com Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress - Kettner's Townhouse, Central London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House via Caterer.com. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House via Caterer.com
Don't be shy about reaching out to Soho House via Caterer.com directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress - Kettner's Townhouse, Central London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House via Caterer.com and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House via Caterer.com
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
