At a Glance
- Tasks: Be the friendly face of Soho House, welcoming guests and ensuring a smooth front-of-house experience.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Make lasting connections while working in a stylish and dynamic environment.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 30000 - 40000 € per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities:
- Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem‑solve in real‑time to ensure any guest‑related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Receptionist - Little House Mayfair, Central London in Brighton employer: Soho House via Caterer.com
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive compensation packages alongside unique benefits such as team meals, generous discounts, and opportunities for personal and professional development. Located in the heart of Central London, our Receptionist role not only allows you to be the welcoming face of our exclusive club but also provides access to engaging team events and the chance to support charitable causes, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Little House Mayfair, Central London in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Soho House and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the club. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and creating a welcoming atmosphere.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Choose an outfit that reflects the elegance of Soho House while ensuring you feel comfortable and confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Little House Mayfair.
We think you need these skills to ace Receptionist - Little House Mayfair, Central London in Brighton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Showcase Communication Skills:Since this role is all about communication, make sure your written application reflects your verbal skills. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for members and guests. Practise your communication skills by role-playing common scenarios, like answering phone inquiries or welcoming guests. This will help you feel more confident and prepared to create that warm, welcoming atmosphere they’re looking for.
✨Dress to Impress
Given the emphasis on elegance in the job description, make sure you dress smartly for your interview. Choose an outfit that reflects the upscale environment of Soho House. Looking polished will not only boost your confidence but also demonstrate your understanding of the company culture.
✨Prepare for Situational Questions
Expect questions that assess how you handle real-life situations, especially under pressure. Think of examples from your past experience where you've successfully resolved guest issues or maintained a calm demeanour. This will showcase your problem-solving skills and guest-first mindset, which are crucial for this role.
