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- Tasks: Welcome members, maintain gym cleanliness, and provide excellent customer service.
- Company: Soho House, a vibrant and inclusive health club environment.
- Benefits: Weekly pay, team meals, discounts, and wellness support.
- Other info: Enjoy team events and continuous training for personal and professional growth.
- Why this job: Join a fun team and make a positive impact on members' fitness journeys.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 15.5 - 15.5 £ per hour.
The Role… At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified).
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement.
- Support fitness instructors and personal trainers with class setups or member handovers.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
What we are looking for...
A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50 - £15.50 GBP
Health Club Host - Soho House Brighton (Part Time) employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - Soho House Brighton (Part Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Health Club Host, you'll be the face of the fitness area. Role-play with a friend to nail down how you'd greet members and handle inquiries. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve handled tricky situations or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment, just like Soho House needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Soho House. Don’t miss out on this opportunity!
We think you need these skills to ace Health Club Host - Soho House Brighton (Part Time)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and fitness. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the key duties and skills mentioned in the job description. Highlight any relevant experience you have in high-profile venues or customer service roles, as this will show us you’re a great fit for the Health Club Host position.
Show Your Enthusiasm: Express your excitement about the role and working at Soho House. Mention why you’re drawn to our values and how you can contribute to creating a positive and inclusive workout atmosphere for our members and guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you understand what a Health Club Host does at Soho House. Familiarise yourself with their key duties, like welcoming members and maintaining a clean gym floor. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As a Health Club Host, you'll be interacting with members and guests all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone feel welcome or resolved an issue quickly.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Since this role is in a fitness environment, consider wearing something that reflects both professionalism and a casual vibe, showing that you understand the culture at Soho House.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team events, training opportunities, or how they maintain a positive atmosphere in the gym. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.