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- Tasks: Be the friendly face of Soho House, welcoming guests and ensuring a smooth check-in experience.
- Company: Join the vibrant team at Soho House, known for its exceptional service and unique culture.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and fun team events.
- Why this job: Make memorable first impressions and develop your hospitality skills in a dynamic environment.
- Qualifications: Previous reception or customer service experience is a plus; bring your friendly attitude!
- Other info: Great opportunities for personal and professional growth in a supportive team.
The predicted salary is between 800 - 1200 £ per month.
At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What we are looking for:
- A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
- Experience working in a private members club or boutique hotel
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
- Driving Licence
Please submit your application through our online portal. For more information, visit our careers page.
Hotel Receptionist - Babington House in Bath employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Babington House in Bath
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the whole meeting and shows you're ready to embody that exceptional service vibe they’re after.
✨Tip Number 2
Be prepared to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a guest or resolved a tricky situation. This will help you stand out as someone who truly understands the importance of a smooth check-in and check-out process.
✨Tip Number 3
Research the hotel and its values before your interview. Knowing about their unique offerings, like the Cookhouse & Tonic programmes, can give you an edge and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Hotel Receptionist - Babington House in Bath
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your customer service skills and any previous roles in hospitality or front-of-house positions that showcase your ability to deliver exceptional service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to submit your application through our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company
Before your interview, take some time to research Soho House and its values. Understanding their commitment to service excellence and the unique atmosphere they create will help you align your answers with what they’re looking for.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you handled guest inquiries or resolved complaints effectively. This will show that you can embody the professionalism and discretion they value.
✨Familiarise Yourself with the Tools
Make sure you're comfortable with hotel booking systems like Opera or Protel, as well as Microsoft Office. If you have experience with these tools, be ready to discuss how you've used them in previous roles to manage bookings and enhance guest experiences.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and maintain a well-groomed appearance for your interview. This not only shows your professionalism but also reflects the standards of Soho House, where presentation is key.
